Senior Enterprise Customer Success Manager

Fable

Own enterprise retention and product adoption at Fable while building trusted relationships with senior accessibility and product leaders.

As a Senior Enterprise Customer Success Manager, you will guide customers from onboarding through renewal across a portfolio of enterprise accounts. Use product usage data, customer insights, and shared success plans to connect Fable’s value with strategic goals. Support accessibility research practices and sustained usage across teams.

Key Responsibilities:

Own adoption and sustained usage across enterprise customer portfolios
Build success plans with measurable goals and milestones
Identify churn risks and lead reengagement action plans
Manage renewals, forecasts, proposals, and commercial coordination
Build executive sponsorship across accessibility and product functions

Requirements:

Four-plus years in Customer Success or customer-facing SaaS
Three-plus years managing enterprise customer relationships
Experience supporting renewals and commercial discussions
Experience using AI for research, analysis, or workflow automation
Proficiency with CRM and CS platforms such as HubSpot

Bring enterprise customer management, renewal leadership, product adoption, and accessibility interest to Fable’s customer portfolio.

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Vacancy posted 16 hours ago

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