Is Workforce Manager (Resource Manager)

Job Description
Job Posting: IS Workforce Manager
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Current work authorization for Canada is required for all openings.
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This is a full-time regular role.
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You will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement.
_Who We AreAt Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.What You’ll Be DoingThe Project Governance Office (PGO) manages the portfolio of projects for Fidelity Investments Canada (FIC), focusing on prioritization efforts in order to meet FIC’s regulatory obligations and strategic business development, and ensure adequate capacity planning for Information Services (IS) and Business resources. The IS Workforce Manager drives solutions and strategies that maximize effectiveness and efficiency in resource planning, forecasting and scheduling. The IS Workforce Manager will leverage organizational and analytical skills to outline the best use of time and resources to meet prioritized business needs within the technology portfolio of initiatives andactivitiesEstablish and maintain IS resourcing models, including long and short-term forecasts, and ad hoc modeling to inform IS staffing, budgeting, workload distribution, strategic and tactical leadership decisions, and support achievement of IS objectives to serve the business.Provide IS resource recommendations and help influence decisions/outcomes while building and maintaining key relationships with IS leadership and other business departments.Understand IS workforce related processes in order to aggregate and analyze data to prepare and report trends and insights that inform decisions and strategies to allocate resources to priority projects or initiatives.Continuously improve processes and efficiencies including maintaining robust IS workforce management process documentation and communicating changes to appropriate audiences.Monitor IS resource allocations and performance against key IS activities and projects including identifying unexpected workload or staffing variations, and proactively reporting trends to assist IS management in addressing capacity issues and potential delays in delivering projects or initiatives.Support a wide variety of tasks and requests from IS Executives, Directors, Managers and business stakeholders including resource schedule change/move requests, resource forecasting by IS department / by project and cost-benefit analysis for options to augment current IS resourcing to meet business needs (e.G. contracting, professional services).Other duties as assigned.What We’re Looking For:University degree (Accounting/Financial/Business Management) or equivalent experience.A minimum of 3 years’ experience.Expert resource management, capacity planning and forecasting for projects and activities.Strong organizational and planning skills.Excellent data analytics and problem-solving skills.Working knowledge of technology services, systems and project management methodologies.Excellent written and verbal communication / presentation skills;
ability to demonstrate an understanding of business needs and interests and communicate the broader picture to all stakeholders.Effective relationship management, influencing, conflict resolution and change management skillsSelf-starter with the ability to pivot tasks quickly - prioritize and reprioritize to maintain effective and efficient operations as well as ensure expectations are properly managed.Expert in Microsoft Productivity Tools (O365, MS Office) work experience.Nice to have:Certified Workforce Planning Professional (CWPP).Banking or Finance industry related experience is preferred.Experience with Tableau or other Data Visualization tool.Total Rewards That Reflect Your Impact
We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well-being tomorrow.For this role, your total rewards include:
Base Salary and Discretionary Performance Bonus:
A competitive annual range of $105,000 to $129,000, based on your experience and qualifications.RRSP Contribution
: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.Some of the ways we’ll help you feel valued and supported as part of our team:Flexible working arrangements - 100% remote, hybrid, and in office optionsCompetitive total compensation, including company contributions to your group RRSP without a matching requirement from youComprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapyParental leave top-up to 100% of your salary for a period of 25 weeksUp to $650 for home office equipmentGenerous time off policy, including 2 paid days annually to volunteer at a charity of your choiceDiversity and inclusion programs, including an active network of Employee Resource GroupsExtensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designationWe care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.Fidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally protected ground.Fidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.Accommodation during the application processFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at View email address on ca.hrm.tc Work at Fidelity?
We are proud to be recipients of the following:
Canada’s Top 100 Employers
o Greater Toronto’s Top Employerso Canada’s Top Family-Friendly Employerso Canada’s Top Employers for Young People
Great Place To Work® Certified
o Best Workplaces for Inclusiono Best Workplaces for Mental Wellnesso Best Workplaces for Today’s Youtho Best Workplaces for Womeno Best Workplaces in Financial Services & Insuranceo Best Workplaces in Ontarioo Best Workplaces with Most Trusted Executive Teams
LinkedIn Top Companies in CanadaHuman Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Benefit Programo HRD - 5-Star Diversity & Inclusion Employer
Designations
o Canadian Compassionate Companies – Certifiedo Benefits Canada’s Workplace Benefits Award - Future of Work Strategyo TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruitingo Canadian HR Reporter’s Most Innovative HR Team
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