Front Office Guest Services Manager

Lead front office operations at Sheraton Centre Toronto Hotel, using communication and guest service skills in a full-time management position. Guide daily shifts across Bell/Door Staff, Switchboard, and Guest Services/Front Desk.

This entry-level management position supports successful daily shift completion and guest and employee satisfaction. You will assist with financial and administrative responsibilities, manage front desk operations, and help achieve operating budget objectives. The role requires either relevant experience or a hospitality, business, or related degree.

Key Responsibilities:

• Guide daily Front Desk shift operations and support front office areas
• Coach employees and address questions, concerns, and performance expectations
• Handle guest complaints and resolve service problems
• Supervise staffing levels and same-day room selling procedures
• Review guest feedback and support recognition programs

Requirements:

• High school diploma or GED with two years of relevant experience
• Or a two-year degree in hospitality, business, or related major
• Strong interpersonal and communication skills
• Ability to understand Bell, Switchboard, Concierge, and Guest Services operations
• Ability to perform Front Desk duties as necessary

Support Sheraton Centre Toronto Hotel guests and teams through front office leadership, service recovery, and operational coordination.