Client Account Manager

Job Responsibility:

At Exceler8 Marketing , we are looking for driven individuals who are ready to take their careers to the next level. As an Authorized Rogers Representative, we specialize in providing top-quality telecommunications solutions while building lasting client relationships. Our company is growing rapidly, and we are seeking a Client Account Manager to help drive our success forward.

We are a team of ambitious professionals dedicated to achieving excellence. Our culture is built on innovation, strategic thinking, and a commitment to delivering real results. We thrive on collaboration, problem-solving, and fostering an environment where growth is not just encouraged but expected. If you are passionate about building strong client connections, driving business growth, and developing your career in a fast-paced industry, we want to hear from you.

Responsibilities of the Client Account Manager:

• Act as the primary point of contact for clients, building strong, lasting relationships through regular engagement, needs assessment, and tailored solutions.
• Conduct client meetings, presentations, and negotiations to secure new business, maintain existing accounts, and identify opportunities for growth.
• Promote Rogers telecommunications products and services, ensuring solutions align with customer needs while driving revenue and account expansion.
• Develop and implement strategies to optimize account performance, meet sales targets, and contribute to overall business growth.
• Collaborate with internal teams to enhance client experience, streamline processes, and maximize service delivery.
• Track account activity, analyze trends, and generate data-driven insights to improve sales performance and customer satisfaction.
• Maintain accurate records of client interactions, sales activities, and key performance metrics in CRM software, providing regular reports to management.
• Ensure a seamless customer experience by addressing inquiries, troubleshooting issues, and proactively resolving concerns.

Requirements for the Client Account Manager Role:

• Post-secondary education in business, marketing, or a related field is an asset.
• Background in customer service, sales, account management, or telecommunications is preferred but not required.
• Strong interpersonal skills with the ability to build rapport, negotiate, and handle objections professionally.
• A solutions-oriented mindset with the ability to assess challenges, analyze data, and adjust strategies for success.
• Ability to manage multiple accounts, prioritize tasks efficiently, and thrive in a fast-paced environment.
• Familiarity with CRM systems, sales tracking tools, and telecommunications products is an asset, with a willingness to learn.
• O penness to training, professional development, and staying up to date with industry trends.
• Full-time, in-office availability at the Victoria, BC location. A valid driver's license and reliable transportation are preferred but not required.

We are committed to providing the tools, training, and support you need to succeed. We take pride in fostering a workplace where driven individuals can thrive. Join us in shaping the future of business management and take the next step in your career with us at Exceler8 Marketing!

Job Type: Full-time

Pay: $39,500.00-$98,000.00 per year

Benefits:

• Company events
• Employee assistance program
• Life insurance
• Mileage reimbursement
• On-site parking
• Paid time off
• Store discount

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• sales: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person