Client Care Laison

Job Responsibility: Salary: 18$/hour

Larga Baffin has an exciting opportunity for a Full-Time Supervisor of Client Care!

Candidates must be available for Mornings, Afternoons, and Evenings shifts

Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended precautionary measures as per Public Health authorities to ensure the health and safety of all staff and residents.

A special thank you to all front-line workers for your commitment and dedication to serving those in need.

Position Overview

The Client Care Laison under the direction of the Client Care Manager, will primarily be responsible for providing increased client support at Best Western Hotel. The ideal candidate for this role will represent Larga Baffin at Best Western Hotel. The Client Care Laison will work to ensure client care service standards and processes are being followed and to provide a hands-on approach for quick, effective resolution of issues and questions.

The Client Care Laison will be trained and be proficient in all aspects of Client Care. The Client Care Laison will actively monitor the execution of client care activities and assist with the Larga Baffin clients. The Client Service Laison will also gather pertinent information related to client engagement and interactions to evolve and improve the overall customer service experience at Larga Baffin.

Larga Baffin is a fast-paced and stressful environment as we accommodate a high volume of clients requiring medical care not provided in their home communities. The ideal candidate must be able to operate in a dynamic and ever-changing environment.

Key Responsibilities:

• Meal drops offs;
• Ensuring the fridge is cleaned, stocked, and dated;
• Cleaning in the common area and appliances;
• Room Inspection;
• Obtaining and listening to client feedback and informing your manager;
• Answering questions, helping clients fill out forms etc.;
• Organizing entertainment such as setting up games and little activities;
• Serving meals to clients in the rooms listed;
• Supporting and advocating for client needs to your manager; and,
• Additional responsibilities may be assigned.

Minimum Job Requirements:

• Bachelor's Degree or College Diploma in Hospitality and or related field,
• 1-3 experience in a customer service position,
• High degree of customer service orientation,
• Excellent ability to communicate effectively with others, and
• Proven ability to demonstrate professionalism, understanding and patience.

Knowledge and Skills:

• Cultural sensitivity to Inuit and our clients,
• Knowledge of the Inuit culture and clients' preferences and show consideration towards their needs,
• Ability to prioritize and manage time effectively and adapt to change,
• Ability to work in an environment that encourages and fosters teamwork, participation, creativity, openness, and mutual respect; and,
• Have own vehicle.

Preferred Qualifications:

• Beneficiary status with the ability to speak Inuktitut.

Larga Baffin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

The successful candidate must be able to obtain a recent police records check (for the vulnerable sector) with results acceptable to Larga Baffin as a mandatory condition of employment.

Priority will be given to qualified Nunavut Beneficiaries. Larga Baffin does not provide housing and is not responsible for relocation costs. We thank all applicants in advance but are only able to respond to those candidates invited to an interview.