Senior Manager, Technology Operations Centre

The Senior Manager, Technology Operations Centre is responsible for leading the delivery of 24/7/365 technology operations, monitoring, observability, and incident management capabilities that support the reliability, availability, and performance of critical business services. This role provides strategic and technical leadership for the TOC, driving the evaluation and implementation of monitoring, event management, automation, and recovery solutions while promoting operational excellence and continuous improvement. Working closely with technology and business leaders, the Senior Manager ensures operational requirements are embedded into the design of new services, establishes performance metrics and service standards, and leads a team of technical professionals to deliver proactive, high-quality operational support aligned with organizational objectives and technology strategy.

Location: You will be based in our Etobicoke office, balancing in-office collaboration with remote flexibility.

Reporting Relationship : You will report to Director, Production Support and Service Management.

Posting Type: New Role.

Salary Range: The expected base salary range for this role is $142,000-$186,000.

Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Your Moneris Career - What you'll do:

• Lead the teams responsible for delivering 24/7/365 Technology Operations Centre services, including the monitoring, alerting, and observability platforms that support critical business services.
• Provide technical leadership and governance for the evaluation, implementation, and optimization of event management, monitoring, and automated incident recovery solutions.
• Develop, implement, and maintain Technology Operations Centre standards, processes, and capabilities aligned with organizational and technology strategies.
• Partner with technology teams and business stakeholders to ensure operational support, monitoring, and reliability requirements are incorporated into the design and delivery of new services and solutions.
• Lead, coach, and develop a team of technical professionals by establishing team objectives, performance goals, and development plans.
• Foster a culture of service excellence, accountability, innovation, and continuous improvement across the Technology Operations Centre.
• Establish and report on operational metrics and key performance indicators that measure the effectiveness of the TOC and the availability and reliability of monitored services.

Your Moneris Career - What you bring

• Required skills and experience: Bachelor's degree in Information Technology, Systems Administration, Information Systems Management, or a related discipline.
• Minimum 12 years of experience in technology operations, technology service delivery, or managed services, including experience leading senior technical resources.
• Demonstrated success leveraging AI-powered tools and automation solutions to improve operational efficiency, streamline workflows, and enhance overall productivity.
• Expert-level experience with ITSM platforms, event management tools, monitoring and alerting technologies, log management solutions, and application performance monitoring tools.
• Strong knowledge of infrastructure technologies, including servers, containers, storage, and networking.
• Minimum 7 years of technical leadership and people management experience.
• Experience influencing senior technology and business leaders on operational strategy and technical direction.
• Proven experience leading the delivery of complex technology initiatives from concept through implementation.
• Experience that would set you apart: Master's degree in Information Technology, Information Systems, Business Administration, or a related field.

Your Moneris Career - What you get

• At Moneris, we believe in empowering you to succeed-personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.
• Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).
• Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan.
• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.
• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.
• Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs.
• Recognition and rewards, with company-