SALES AND BANQUET COORDINATOR

Sales Management and Customer Relations

• File Management: Ensure rigorous follow-up of signed contracts upon their transfer by the sales team.

• Deadline Adherence: Ensure compliance with contractual clauses, including collection of deposits, meal guarantees, and cancellation deadlines.

• CRM Updates: Enter and update contractual data, room blocks, and client details in the hotel management system.

On-site Logistics and Customer Reception

• Event Welcome: Warmly welcome the client and organizers upon their arrival on site on the event day.

·        Event Operational Management: Oversee the smooth running of events on site and respond quickly to any requests or unexpected situations to ensure an exceptional customer experience.

·        Availability: Flexibility to provide support during events occurring outside normal working hours, based on operational needs and client requirements.

• Compliance Check: Ensure that the room is properly set up, clean, and fully compliant with the contract requirements and room layout plans.

• Main Point of Contact: Act as the on-site resource person to reassure the client and effectively manage last-minute requests.

Internal Planning and Coordination

• Creation of BEOs (Banquet Event Orders): Draft and forward ultra-detailed technical sheets (menus, schedules, bar, audiovisual) to the relevant departments.

• Information Bridge: Ensure smooth communication between the client, kitchen, banquet service, and maintenance.

• Change Management: Handle logistical changes and update technical sheets in real time.

Administrative Follow-up and Billing

• Final Billing: Compile actual expenses (consumption, extras) to close the client account according to the contract terms.

• Satisfaction Follow-up: Conduct post-event follow-ups to build client loyalty.

• Bilingualism: Excellent command of both French and English, both spoken and written.

• Technological Skills (Asset): Knowledge of HotelKey and Salesforce software.

• Skills: Strong organizational sense, attention to detail, and ability to manage stress on-site.