Inside Sales Representative

Job Summary

Serve as a facilitator to the sales process that may generate new sales opportunities or upsell via phone, email, or other electronic communication. Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespeople, telephone, e-mail, and written and faxed correspondence. May directly or indirectly support outside sales.

Major Tasks, Responsibilities And Key Accountabilities

• Facilitate the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.
• Prospect for new sales opportunities via outbound calling and emailing.
• Provide product pricing by consulting the pricing matrix, as well as other complex tables, to determine the appropriate price. Develop code directives for certain products while maintaining target margin goals.
• Procure and maintain inventory; monitors to ensure proper inventory turns.
• Ensure timely shipment of materials and customer satisfaction.
• Work at the sales counter to serve in-store customers as assigned. Contributes to add-on sales by maintaining a high level of product knowledge.
• Handle customer inquiries and problem resolution when an outside salesperson is not available.
• Perform estimating, take-off, and proposal duties as necessary.
• May be asked to assist warehouse staff with pulling and preparing orders for shipment, as well as receiving, verifying, staging and stocking all incoming materials.

Preferred Qualifications

• Minimum 2 to 5 years of experience selling in an inside sales environment and demonstrated success working with customers.
• Experience with inventory sales.
• Associate degree preferred.
• Strong computer skills desired.
• Forklift Certification Preferred

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time.

Canada Waterworks is an Employment Equity employer committed to creating an inclusive and diverse workplace. We welcome applications from women, Indigenous peoples, persons with disabilities, and members of visible minorities. We do not require Canadian work experience for any position. Compensation details for this role are disclosed in accordance with Ontario law. If artificial intelligence is used in the screening or selection process, this will be transparently communicated. We value equitable opportunities and encourage all qualified candidates to apply.