Parts Manager

Job Description

Job Description

Cochrane Toyota is seeking an experienced Parts Manager to lead our Parts Department and help drive continued growth in our Fixed Operations business.

We are looking for a strong leader and business builder who can develop a team, create accountability, support a busy Service Department, analyze performance, and identify opportunities to grow both our internal and external Parts business.

Toyota or Lexus experience is strongly preferred. Familiarity with PBS as a DMS is preferred.

For the right candidate, relocation assistance is available.

• Lead, coach, and develop a Parts team of approximately 5–6 employees

• Create clear expectations and hold the team accountable for performance and results

• Build strong working relationships with Service, Sales, Used Vehicles, and other dealership departments

• Ensure fast, accurate, and dependable Parts support for technicians and Service Advisors

• Manage inventory levels, purchasing, special orders, returns, aging inventory, and obsolescence

• Monitor Parts sales, gross profit, inventory performance, and overall departmental profitability

• Use KPIs and departmental data to identify trends, opportunities, and areas requiring improvement

• Identify opportunities to increase internal Parts sales

• Develop and grow our wholesale and external Parts business

• Build relationships with independent repair facilities, fleets, commercial customers, collision centres, and other wholesale accounts

• Re-engage inactive customers and actively pursue new business opportunities

• Establish measurable sales and growth targets for the department

• Continuously improve departmental processes, efficiency, customer service, and profitability

The right candidate will be someone who consistently asks:

• Where can we improve?

• How can we better support the shop?

• How can we develop our people?

• What is the data telling us?

• Where is our next customer coming from?

• How do we grow the business?

We are looking for someone who wants to do more than maintain an existing Parts operation.

We want a manager who is willing to lead from the front, develop their people, pursue new customers, improve performance, and take ownership of the growth of the department.

• Previous automotive dealership Parts experience, ideally in a leadership or management capacity

• Proven ability to lead, coach, develop, and hold employees accountable

• A strong sales and business-development mindset with the drive to prospect, follow up, and consistently work toward measurable goals

• Experience growing sales, developing accounts, or building customer relationships

• Confidence reaching out to prospective customers, starting conversations, and asking for the business

• Strong communication and relationship-building skills, both over the phone and in person

• The ability to handle objections professionally, negotiate effectively, and remain persistent throughout the sales process

• Strong organization and follow-up habits, with the ability to manage multiple priorities and customer opportunities

• Strong analytical skills with the ability to interpret KPIs, sales trends, financial results, inventory data, and departmental performance

• A strong understanding of dealership Parts operations, inventory control, and gross-profit management

• Comfort working in a fast-paced, performance-driven dealership environment

• Experience using dealership management systems, CRM software, customer databases, or other business-development tools

• Familiarity with PBS as a DMS is preferred

• Experience developing wholesale or external Parts business is considered a strong asset

• Toyota or Lexus Parts experience is strongly preferred

• A genuine growth mindset and willingness to challenge existing processes when better opportunities exist

• A valid Class 5 driver’s licence

What We'll Bring:

• • A work environment built on teamwork, flexibility and respect.
  • Continuous on-the-job training in the latest automotive technologies
  • RRSP matching and Deferred Profit Sharing.
  • Health and Dental Benefits Package
  • Paid Time Off
  • Great company culture

Why Us:

Cochrane Toyota has been a cornerstone of the Southwestern Alberta community since 2010, proudly serving our customers with a commitment to excellence. Our dealership is renowned for delivering exceptional customer service, comprehensive automotive solutions, and a strong dedication to making things better for our community. With a team of passionate professionals and a state-of-the-art facility, we strive to create a welcoming and supportive environment for our customers and employees.

Relocation assistance is available for the right candidate.

If you are an experienced automotive Parts leader looking for an opportunity to lead, grow, and make a measurable impact, we want to hear from you.

Please apply to Corey Bergman, Fixed Operations Manager.