Assistant Vice President Partnerships
Aviva Canada
Lead Aviva Canada’s partnership service strategy through customer experience leadership, operational performance, and strong relationship management in a hybrid flexible model.
As Assistant Vice President, Corporate Partnerships, you will evolve Aviva Canada’s Partnerships through service leadership and operational accountability. You will connect Aviva with partners while managing customer propositions across business divisions. The work spans Claims, underwriting, Billing, technology, Sales Advisors, and customer experience leadership.
Key Responsibilities:- Drive customer service performance delivered on behalf of partnerships
- Chair joint Operational Performance Forums for partners and Aviva
- Lead Service Improvement Programs across Claims, underwriting, Billing, and technology
- Escalate and resolve service issues between Aviva and partners
- Ensure contractual commitments are met by partners and Aviva
- Five to seven plus years in property and casualty insurance
- Operational sales and servicing environment experience
- Strong relationship and expectation management skills
- Ability to influence multidisciplinary teams and manage change
- Strong communication, presentation, and customer development skills
Apply partnership leadership, customer service expertise, and operational improvement skills to advance Aviva Canada’s partner performance.
#J-18808-LjbffrVacancy posted 4 hours ago
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