Toyota Dealer Warranty Analyst

Analyze dealer warranty performance for Toyota Canada in Calgary, using claims knowledge, territory KPIs, and dealership collaboration in a hybrid setting.As a Field Warranty Specialist, you will help Toyota and Lexus dealerships manage Warranty and Extra Care Protection policies. Toyota Canada Inc. offers this full-time Prairie Zone assignment supporting VSCLOC and the Warranty team. The position reports to the Manager of Field Warranty and centers on consistent, profitable dealer processes. You will identify dealers at risk, perform assessments, develop guidelines, and reinforce self-authorization practices. Frequent travel, including overnight travel when required, is part of the requirements. Communication, Microsoft Office, mechanical aptitude, and data analytical skills are important for the work.Key Responsibilities:
Analyze territory KPIs and identify dealers at riskHelp dealerships develop and implement SOPsPerform warranty claim debits where necessaryReview Goodwill expenditures and self-authorization guidelinesCollaborate with Warranty Claims, PQSS, VSCLOC, and Zone OfficesRequirements:
Minimum five years in Warranty or a related functionExperience with dealership operations and collaborationExcellent verbal and written communication skillsIntermediate Microsoft Office proficiency, including Excel and OutlookAbility to travel frequently and overnight as requiredApply analytical and dealership experience to strengthen Toyota and Lexus warranty performance across the Prairie Zone.
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