Senior Community Experience Coordinator

Job Responsibility:

Join a company that believes in Making Today Great! Work for a Premier Retirement Community and employer in Toronto! Be a part of a team that shares a passion for making a positive impact—and see why we are Happier Here™! Enjoy a competitive salary, benefits, vacation, sick pay, and more!

Location: Home Office (Hybrid - 3 days/week, with in-office Mondays and Tuesdays) Company: V!VA Retirement Communities Type: Full-Time | Start: ASAP

Be a key member of a purpose-driven team shaping the future of senior living in Canada

• Lead operational coordination and culture-building initiatives for a values-led, hospitality-driven organization
• Inspire excellence in service, stewardship, and innovation across our retirement portfolio

At V!VA, we believe in making every day great—for our Community Members, Team Members, and partners. If you're a collaborative, detail-oriented, and people-focused professional with a passion for seniors housing and operational excellence, we want to hear from you.

About the Opportunity

We're looking for a Senior Community Experience Coordinator—a dynamic, detail-loving, people-centric powerhouse who thrives on organization, creativity, and collaboration. You'll be the heartbeat of our Operations team, ensuring our Communities run smoothly, our initiatives shine, and our culture continues to sparkle.

What You'll Do

Operations & Project Coordination

• Design Coordination: Be the central hub for design review requests—coordinating everything from new furniture and fixtures to suite finishes. You'll track, organize, and communicate updates with flair and precision.
• Develop and maintain training tools, process maps, and job orientation checklists.
• Create and manage performance tools like scorecards, trackers, and audits.
• Launch and implement new operational programs and initiatives.
• Coordinate training events, leadership conferences, and team-building activities.
• Organize and audit network drives, ensuring documents are up-to-date, compliant, and accessible.

Administrative Support

• Manage calendars, meetings, and travel for the VP of Community Experience and support the Community Experience team as needed.
• Prepare expense reports, agendas, and meeting minutes.
• Communicate on behalf of leadership with professionalism and warmth.

What You Bring

• Minimum 3 years of administrative or office experience (experience in retirement or hospitality industry is a plus)
• Post-secondary education in Business, Communications, or a related field (preferred)
• Strong project management and event planning skills
• Proficiency in Microsoft Office, SharePoint, Teams, and AI tools
• Exceptional organizational skills and attention to detail
• A proactive, solutions-oriented mindset with a strong sense of initiative
• Excellent communication and interpersonal skills

Additional Requirements

• Valid driver's license, insurance, and access to a vehicle
• Willingness to travel occasionally to our Communities

Work Style

• Hybrid schedule: 3 days per week in-office, with Mondays and Tuesdays required. The third day is flexible based on workflow and team needs.

Why Join V!VA?

At V!VA, you will make a meaningful impact while working in a collaborative, values-driven environment. You'll join a leadership team that supports innovation, empowers its people, and believes in delivering exceptional experiences to our residents and partners.

• A culture that celebrates your ideas, your growth, and your impact
• Opportunities to innovate and lead meaningful projects
• A team that feels like family
• Competitive compensation and benefits

Ready to Bring Your Spark?

If you're passionate about people, love a good checklist, and want to make a real difference in the lives of older adults, we want to meet you.

Apply today and help us make every day more V!VA.

Please Note: We thank all applicants for their interest in V!VA Retirement Communities. Only those selected for an interview will be contacted. Agency/Recruiter inquiries will not be accepted. V!VA Retirement Communities is an Equal Opportunity Employer. If you require accommodation during the recruitment process, please let us know—we're committed to working with you to meet your needs.

Apply today and help us continue to raise the bar in retirement living.