Application Programming Interfaces (API) Product Manager

Job Responsibility:

About the Job: atVenu is looking for an API Product Manager to drive the growth and expansion of our API offerings. The ideal candidate must be capable of understanding our product offerings (which span and integrate many aspects of live event vending, payment processing, back office admin, and reporting) and how they meet our customers current and future needs. They will manage the product lifecycle, with proven ability to prioritize features, while collaborating with peers, leaders and project stakeholders, including customers. They will have a keen interest in the live event space and will be naturally intrigued by the technology that supports the industry. You Will:

• Provide input to our roadmap by defining key deliverables and feature sets to move our API strategy forward.
• Research and propose features and best practises to provide best in class features and tools to facilitate our API adoption and usage.
• Engage our customers, business and development teams to review product requirements; balancing between atVenu and customer goals.
• Manage and assist inbound customer API requests; work with the development and DevOps teams to facilitate the smooth onboarding and usage of APIs.
• Build high-trust customer relationships to become our go to for understanding customer requirements, pain points and wish lists, which will influence our strategy and roadmap.
• Complete API integration requirement assessments to determine appropriate integration solutions; pitch proposals and plan projects based on approved integrations.
• Travel to festivals, venues and shows to see new features in the wild and to support customers which may require crawling under tables to run power, setting up Registers, counting t-shirts, cutting down boxes, you name it. It is like being part of a crew.

You Should Have:

• 5-7 years solid product management experience, with at least 2 dedicated to API projects that spanned the product lifecycle.
• Strong opinions (loosely held) on what features and tools make for a good developer API experience.
• Solid understanding of API security best practices and how to apply them to proposed solutions.
• Technical understanding and proficiency with:
  • API protocols, troubleshooting, and performance optimization
  • API fundamentals: RESTful APIs, GraphQL and other API architectures
  • API design principles: REST, versioning, rate limiting methods, status codes and authentication mechanisms
  • And be familiar with GraphQL, Rest, JSON, Ruby on Rails, SQL.
• Strategic mindset, with proven ability to pivot, influence others and keep stakeholders informed.
• A keen desire to solve problems using multiple methodologies; prioritization, buy vs. build, organization structures.
• Willingness to work with atVenu's lean and agile processes.
• Proven ability to successfully lead cross-functional product teams; in person and remotely.
• Enthusiasm for software and live events, it'll make your work far more impactful.

Location: This position will ideally be located in Calgary, Alberta to allow for hybrid work, 1-2 days in the office/week.

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