Classroom Technical Co-Pilot

Description:

About us:

Learning Space Management (LSM) has a focus on learning space excellence with the mandate of stewardship of the University’s classrooms and testing space, encompassing all aspects including the delivery of academic activities through academic scheduling, classroom design, instructional technology and accommodated testing. This holistic perspective allows each member of the team to work together, share experiences and better understand how their decisions and deliverables impact other team members and results. In this way, we can better leverage opportunities and synergies amongst the team as well as with the broader University community to better serve and support the University’s mission.

Your opportunity:

At Tech2U we are dedicated to providing the right technology to support teaching and learning, you will play a key role in delivering exceptional technical support and customer service to faculty, staff, and other users of instructional technology across the University’s learning spaces.

As the first point of contact for classroom technology support, you will install, maintain, troubleshoot, and repair a wide range of hardware and software systems, including preventative maintenance and break/fix services. You will also set up, operate, and support a variety of audiovisual technologies, including projection systems, computers, microphones, audio mixers, cameras, video conferencing platforms, and presentation systems, ensuring reliable technology that supports the University’s curricular and co-curricular activities.

Your responsibilities will include:

• Responding to service requests in a timely fashion, resolving issues within the scope of the role and escalating as required
• Creating and actioning incident tickets as assigned in a timely manner
• Setting up and troubleshooting audio-visual equipment
• Providing instructions and training on how to use AV equipment in classrooms
• Directing the activities of Classroom Ambassadors and checking the completion of assigned work and escalating any issues to their supervisor accordingly
• Creating technical and how-to documentation and user support guides
• Coordinating the delivery of classroom audio-visual equipment with contacts and maintaining audio-visual inventory
• Scheduling the setup and takedown of equipment required for classes and events
• Providing professional and responsive technical support while maintaining technical documentation and performing routine maintenance of IT and audiovisual systems.

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience
• Minimum of three (3) years experience supporting and troubleshooting audio-visual systems, classroom technology, computer hardware, projection systems, and video equipment
• Solid experience with various operating systems and software applications such as macOS, Windows OS and M365
• Experience installing and testing audio-visual components
• Excellent knowledge of industry-standard video-conferencing and web streaming product lines such as Zoom and MS Teams
• Ability to handle and deliver equipment to locations across campus many times per day and on tight schedules
• Must have excellent interpersonal and high-quality customer service skills, including professional written and oral communication skills to respond appropriately to faculty and staff
• Self-motivated, results-oriented, and quick to learn, with a strong customer service mindset and exceptional attention to detail
• Must have the ability to exercise good judgment to meet tight deadlines in delivering and servicing equipment
• Ability to work both independently and part of a team while managing multiple priorities, exercising sound judgment, and delivering high-quality service in a fast-paced environment

Assets (Nonessential):

• Certified Technology Specialist (CTS) certification
• Familiarity with Crestron and Extron technology
• Demonstrated experience in training faculty or professional clients in equipment use

To be successful in this role you will be:

• Adaptable
• Approachable
• Communicator
• Problem solver
• Team player

Note: This is a two-year term contract position aiming to start from August 2026 to August 2028; Possibility of shift work. 

Closing Date: 07/16/2026, 11:59PM ET
Employee Group: USW 
Appointment Type : Budget - Term 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $67,916. with an annual step progression to a maximum of $86,855. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Recruiter: Fiona Chan

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.