Hardware Quality Engineer

Job Summary

We are looking for a Hardware Quality Engineer to own and build the quality system across Lightspeed’s hardware ecosystem — payment terminals/readers, printers, networking, tablets and POS accessories — ensuring devices meet high performance standards, failures are contained early, and technical issues are resolved permanently across the portfolio. Our offices are in Montreal and Toronto; priority will be given to candidates based in those cities or willing to relocate.

Responsibilities

• Define and maintain overall quality strategy which includes a consistent testing framework, quality gates, and acceptance criteria across the hardware portfolio.
• Lead structured investigations into hardware failures, perform root cause analysis, identify containment plans and ensure they are executed.
• Define and maintain the supplier performance monitoring, inspection plans for inbound inventory.
• Support returns triage and disposition decisions.
• Publish recurring quality dashboards and narratives for stakeholders and leadership.
• Contribute as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.

Required Experience and Skills

• 7+ years in hardware quality, supplier quality, reliability engineering, or manufacturing quality for devices/peripherals/accessories.
• Hands‑on experience building test plans, validation protocols, sampling plans, and launch quality gates.
• Familiarity troubleshooting hardware in the field (networking basics, peripherals, device OS behavior/logs) to isolate likely failure modes and support root cause investigations.
• Proven track record with root cause, CAPA/8D, and supplier management (scorecards, audits, escalation).
• Strong analytical skills with the ability to mine data from RMAs, support tickets, and operational systems to identify trends.
• Experience partnering cross‑functionally with Product, Hardware Ops, Support, and Sales teams.

Candidate Attributes

• Extreme ownership: the ability to work autonomously, takes initiative and assumes responsibility when “grey” areas are present.
• Data‑driven decision making (trend analysis, defect data, supplier performance)
• Excellent communicator: translates technical issues into business impact, keeps stakeholders aligned through proactive documentation
• Bias for measurable outcomes
• High bar for quality: champions a premium standard while staying pragmatic on timelines and tradeoffs
• Strength to challenge the status quo
• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

Perks and Benefits

• Lots of autonomy, flexible work culture and the option of fully remote work.
• Genuine career opportunities in a company that’s creating new jobs every day.
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback.
• Work in a team big enough for growth but lean enough to make a real impact.
• Development of very high traffic products, used at the global scale.
• Opportunities to learn and expand your skill set.
• Become a valued part of the diverse and inclusive Lightspeed family.
• Lightspeed equity scheme (we are all owners).
• Flexible paid time off policy.
• Extended Healthcare benefits.
• Health and wellness benefit of $500 per year.
• Paid leave and assistance for new parents.
• Mental health online platform and counseling & coaching services.
• Volunteer day.

At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $80-110k CAD. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top‑up, and paid time off.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.