Technical Writer

JOB INFORMATION Requisition ID: 13370

Number of Vacancies: 2

Department: Capital Project Delivery Office (20001211) - Capital Project Delivery Office (30000448)

Salary Information: $80,353.00-$100,445.80

Pay Scale Group: 07SA (CAN/S/J/07SA)

Employment Type: Regular

New or Existing Vacancy : Existing

Weekly Hours: 35

Off Days: Saturday, Sunday

Shift: Day

Last Day to Apply: July 14, 2026

Reports to: Supervisor, Practices and Procedures

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Looking for a new and exciting job opportunity? We are looking for up to 2 Technical Writers to join our team!

What You Will Do

Reporting to the Supervisor, you will be responsible for developing, drafting, revising and releasing technical and process documentation related to all aspects of management, installation, testing, operations, maintenance, and repair within the Operations and Infrastructure Group.

Other responsibilities of your role will include:

• Leading the development and writing of documentation that is clear, concise, accurate, and timely in order to meet internal and external stakeholders’ needs and requests for use across multiple areas of the organization
• Developing comprehensive documents that adhere to TTC and industry best practices and are in alignment with engineering solutions, safety and environment practices, legislation, original equipment manufacturer (OEM) manuals, subject matter expert knowledge and all TTC policies, procedures, and guidelines
• Managing the document development process including the review, editing, revision, approval and release to stakeholders
• Reviewing and revising documents when requested and/or as per new designs, process changes, or changes to safety and environment requirements and legislation
• Preparing technical documents, reports and updates that meet requirements and using a variety of software (e.g. Word, Excel, PowerPoint, Visio)
• Liaising with all levels of management, supervisory, technical and field personnel to understand tools, equipment and processes, and recommending and implementing improvements
• Coordinating meetings with various stakeholders and organizing on-site validation activities
• Performing research applicable to the goals and objectives of the document being developed
• Attending and participating in meetings, discussion and site visits to observe and analyze operations
• Participating in technical problem solving, complex diagnostics, and quality assurance activities
• Responding to inquiries, providing status updates, and communicating all aspects pertaining to technical writing
• Updating and maintaining section administrative records, the Document Management System (DMS) and the Intranet site
• Attending internal and external training as required or requested
• Acting as a designate and/or assisting the Supervisor and other team members as required

What Skills Do You Bring

• Create, document, and manage information and records
• Develop/document policies and procedures
• Gather information and conduct research
• Plan and organize activities / projects to meet section and organizational goals
• Understand and apply relevant laws and regulations

What Qualifications Do You Bring

• Your educational background will consist of the completion of a post-secondary college diploma or university degree in a related discipline or in the Engineering Technologist field, or a combination of education, training and experience deemed to be equivalent.
• You will have excellent technical writing and editing skills that will allow you to develop technical and process documentation including procedures, standard operating procedures, work methods, forms, templates, reports, presentations, and guides.
• In addition, you will have strong, well-developed and effective interpersonal and communication skills to communicate with a diverse set of stakeholders across the organization from front-line workers to executive management.
• You will be proficient in the use of a personal computer and applications including MS Office (i.e., Word, Excel, PowerPoint, Visio). Your ability to use software and database packages to analyze information and develop trends, statistical profiles and economic comparisons will be beneficial to you in this role.
• You will have good judgement, strong analytical, problem-solving, collaboration, organization and planning skills with a strong adherence to timelines. Your strong attention to detail will be invaluable in this role.
• Your demonstrated proficiency in structured / unstructured document authoring and design using Adobe FrameMaker will be considered an asset.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at View phone number on ca.workus.org or View email address on ca.workus.org . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.