Senior Genesys Cloud Architect - Remote Flexibility
Jobgether
Shape the future of contact centers as a Senior Genesys Cloud Architect with remote flexibility in Canada. This senior role focuses on designing enterprise solutions that enhance customer engagement and operational efficiency.
In this position, you will lead architectural efforts for Genesys Cloud CX platforms, ensuring they meet business requirements of large enterprises. Your technical leadership involves collaborating with clients, guiding solution design, and driving robust architecture for integrations and data analytics.
Key Responsibilities:
• Oversee the full architectural design for Genesys solutions
• Work with clients to translate requirements effectively
• Develop analytics strategies leveraging Genesys Cloud technologies
• Architect event-driven integrations using AWS platforms
• Maintain comprehensive technical architecture documentation
Requirements:
• 7+ years in contact center architecture, including Genesys Cloud
• Deep understanding of Genesys solutions and APIs
• Experience with building integrations using AWS services
• Strong communication and client engagement skills
• Consulting background valued, must align with US time zones
Bring your extensive Genesys experience to transform client contact centers and pioneer innovative solutions.
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Vacancy posted 2 days ago
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