Customer Experience Specialist at Quince

Quince

Elevate customer interactions as a Customer Experience Specialist with Quince in Toronto. Engage across chat, email, and social, ensuring every customer feels valued and supported. Join Quince, where your role involves owning customer experiences and delivering service that reflects our high standards. Your deep understanding of products and dedication to empathy will build trust and customer satisfaction. This position is hybrid, requiring weekly office visits in Toronto, enhancing your impact in a collaborative environment. Key Responsibilities:

Own every customer interaction from start to finish
Deliver brand-aligned service across various channels
Resolve issues with empathy and thoughtful communication
Utilize modern tools to ensure efficient customer service
Share insights to improve service processes

Requirements:

High School diploma or GED
Minimum 2 years of customer service experience
Ability to thrive in a fast-paced, hybrid work environment
Proficiency with technology and customer service platforms
Strong product knowledge and empathy in interactions

Become part of Quince’s mission to provide exceptional customer care while delivering high-quality products sustainably. #J-18808-Ljbffr

Apply

Vacancy posted 13 hours ago

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