Disability Management Coordinator

Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.

As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements, including flexibility and improved work-life balance for our employees. This position is eligible for the Hybrid Work Program, with a minimum requirement of three (3) days per week onsite.

Posting ID: 5386
Department: Corporate Services
Division: Human Resource Services
Pay Range: $65,242 - $81,553
Job Type: Contract < 1 Year
Contract Duration:Up to 12 months 
Hours of Work: 35 hours per week
Work Location: Halton Regional Centre - 1151 Bronte Road, Oakville 
Employee Group: OCT
Vacancy Status: This posting is for an existing vacancy 
Posting Date: July 17, 2026
Application Deadline: July 31, 2026

Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 18 months.  

If this position becomes eligible to be filled permanently, the successful candidate from this competition may be appointed to the role

If you’re enthusiastic about the opportunity to work with Halton Region but don’t meet every qualification listed, we still encourage you to apply! This position may be eligible for an underfill opportunity for candidates who do not meet every qualification. We’re always on the lookout for exceptional talent to join our team!

Job Summary

This position is responsible for providing administrative support to the Region’s disability management program. This position supports the coordination of disability programs which includes disability-specific policies and procedures, disability management (STD/LTD) and return to work programs.

Duties & Responsibilities

• Provide high quality confidential administrative support to Disability Management and assist with the administration and coordination of disability management claims, including managing a small caseload of routine, non-complex short-term disability files under the guidance of a Disability Management Specialist
• Assist in the coordination of the STD/LTD disability program, including forms, correspondence and administration
• Handle confidential correspondence for the section, open mail, answer phone enquiries, reply to email messages
• Assist disability management section with special projects and education sessions
• Input confidential employee information in the Parklane system ensuring accuracy of claims information input into the system
• Initiate and ensure timely reporting of all disability claims to Long Term Disability carrier.  Update all correspondence from LTD Carrier into Parklane systems
• Act as the administrator of the Parklane System (for STD/LTD/WSIB claims) to ensure consistent data quality and accurate reports. This includes analysis of the data in the system, implementing software upgrades, including weekly, monthly Parklane downloads, updating department tables/attributes and monitoring the integrity of the information
• Work with the Disability Management Specialist to ensure the accuracy of the information reported for all disability claims and the appropriate follow up plans noted
• Provide disability management administrative support including referrals/information to the occupational medical consultant, coordination with payroll services for calculation of benefits, and communication to employees
• Prepare metrics and cost reports as required. Identify cost discrepancies by thorough review of claims invoices and reconciling issues between divisional records and the SAP system
• Process payments to vendors and employee reimbursements in accordance with established financial procedures and timelines
• Perform other duties, as assigned

Skills & Qualifications

• Degree or diploma from a recognized post-secondary institution in Medical Office Administration, Human Resources, or a related field (or an equivalent combination of education and experience)
• Minimum three (3) years of administrative experience
• Experience managing a small caseload of non-complex claims is considered an asset
• Proficiency with Microsoft Office (Word, Excel, and PowerPoint)
• Experience with Parklane or other disability management software is required
• Knowledge of SAP is considered an asset
• Excellent interpersonal, communication, organizational, and decision-making skills, with tact and diplomacy
• Strong organizational skills, including the ability to prioritize tasks and manage a high-volume workload
• Ability to handle sensitive and confidential information with professionalism and discretion

Working/ Employment Conditions

Important information about your application:

• In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process.  If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.  
• Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at Show phone number.  
• Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
• We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
• Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
• If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly. 

Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service focused and award winning employer with a diverse and inclusive work environment.

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