Security / Information Services Clerk III

Qualifications

• Grade 12 education (Manitoba Standards)
• Completion of a recognized Office Administration Diploma
• Two (2) years of clerical experience within the last five (5) years
• Other combinations of education and experience may be considered
• Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology
• Two (2) years experience with electronic scheduling software
• Accurate keyboarding skills, with minimum 50 wpm
• Familiarity and skill in current office technology and equipment
• Demonstrated sound organizational skills, and the ability to work independently
• Demonstrated communication skills
• Demonstrated flexibility to facilitate changes in techniques and procedures
• Ability to display independent judgment
• Ability to respect and promote a culturally diverse population
• Ability to respect and promote confidentiality
• Ability to perform the duties of the position on a regular basis

Position Summary

The Security / Information Services Clerk III provides information resource services for the public, clients and staff requiring assistance and support. The incumbent provides and promotes a safe, comfortable and confidential environment. The Security / Information Services Clerk III also provides support for wayfinding, room booking, accommodations, and telehealth support to the public and supports program operations.

Responsibilities

Overview

• Provides reception services for persons presenting to the Information Desk or via telephone or email notifications.
• Assists with client problem solving, including wayfinding, parking support, room booking, telehealth support, room registry, and client location identification.
• Acts as the Brandon Regional Health Centre (BRHC) site contact for all telehealth related activity, such as; contact for MBTelehealth service desk, schedulers and Facilitator-eHealth Solutions, distribution of Telehealth information to the site, knowledgeable on MBTelehealth standards, procedures and forms, equipment usage, site super user and BRHC internal train-the-trainer lead.
• Acts as the BRHC site contact for all telehealth related activity such as internal BRHC user contact, PMH user contact, knowledgeable on BRHC room booking processes in order to assist external users in accessing the telehealth equipment within BRHC.
• Manages BRHC MBTelehealth scheduling system, such as daily/ongoing review of the schedule, accepting and or declining events (within set timeframes), triaging of events, coordinating applicable clinical event support, ensure the appropriate room is reflected in the event, address schedule conflicts, distribution of the event information to applicable staff.
• Assists users in the completion of clinical and non-clinical booking forms for events that are hosted by the site.
• Coordinates the setup and connection of computers, laptops, LCD projectors and video conference equipment with ICT personnel.
• Maintains current competency with all MBTelehealth applications, including scheduling system and operations of the videoconference equipment.
• Provides afterhours support for accommodations registration and room booking for the Nurses Residence ensuring accurate tracking in the Room Registry Suite, and accurate completion of all booking and registration forms.
• Provides vacation relief and afterhours / weekend support for the operations of the regional Photo ID process.
• Maintains an Agent status for site security and door access system controls, such as WINPAK for Card Access assignment and system support.
• Provides support and assistance with client complaints and parking concerns.
• Provides support to parking services; parking documentation, processing of parking passes and managing the parking float.
• Is proficient in the operations of ADT, Patient Registry and Telehealth registry suites to assist in client locations, room bookings and reservations.
• Provides for data entry into QHR or other related databases as necessary to support program operations.
• Provides support for emergency and security operations as required in an event management or response capacity.
• Familiar with the operations of hand held radios, phone systems, paging and communications.
• Provides support for scheduling and required form or data collection as required.
• Provides support for Key Management, control of site key lock box and distribution of new key requests.
• Other duties as assigned.