Operational Enablement Team Leader

Southern Cross Health Insurance

Lead operational enablement in Hamilton, combining people leadership with quality assurance and continuous improvement at Southern Cross Pet Insurance. Develop specialists and improve outcomes.As Operational Enablement Team Leader, you will lead specialists while partnering across Southern Cross Pet Insurance. The fixed-term parental leave cover runs through January 2028 in Hamilton, Waikato. Your focus spans operational excellence, change adoption, quality assurance and business improvement. You will strengthen capability, support accountability and use insights to improve customer and operational outcomes.Key Responsibilities:
Lead, coach and develop the Operational Enablers teamManage quarterly planning, portfolio capacity, risks and dependenciesDrive business improvement and operational excellence initiativesChampion change adoption with stakeholders across the businessOversee quality assurance frameworks, controls and audit supportRequirements:
Three to five-plus years in leadership or influencing rolesDemonstrated people leadership, coaching and capability developmentExperience in improvement, quality assurance, change or project deliveryStrong stakeholder engagement, influencing and communication skillsConfidence using data, technology, automation and AI responsiblyApply operational leadership, stakeholder influence and improvement expertise to strengthen capability at Southern Cross Pet Insurance in Hamilton.
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