Network Security Technical Support Engineer
Fortinet Inc.
Network security expertise anchors this Technical Support Engineer role, focused on TCP/IP, authentication protocols, operating systems, and customer problem-solving.As a Technical Support Engineer, you will support networking and security customers through complex technical cases. Required knowledge includes Windows, OSX, Linux, TCP/IP, routing protocols, L2/L3 switches, and security products. You will also address BGP, Hub-and-Spoke technology, SDWAN, and authentication protocols.Key Responsibilities:
Analyze customer system information and configuration detailsConsult technical documentation, bulletins, and release notesRecommend corrective actions from technical analysisProvide customer education when knowledge gaps ariseLead escalation meetings and manage customer expectationsRequirements:
Three or more years in technical support or system administrationDeep knowledge of Windows, OSX, and LinuxStrong understanding of BGP, Hub-and-Spoke, and SDWANAuthentication knowledge covering LDAP, SAML, RADIUS, and OAuthExperience with firewalls, IDS/IPS, VPN, or virus scanningUse networking, authentication, and security product expertise to guide customers through Fortinet technical support cases.
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Analyze customer system information and configuration detailsConsult technical documentation, bulletins, and release notesRecommend corrective actions from technical analysisProvide customer education when knowledge gaps ariseLead escalation meetings and manage customer expectationsRequirements:
Three or more years in technical support or system administrationDeep knowledge of Windows, OSX, and LinuxStrong understanding of BGP, Hub-and-Spoke, and SDWANAuthentication knowledge covering LDAP, SAML, RADIUS, and OAuthExperience with firewalls, IDS/IPS, VPN, or virus scanningUse networking, authentication, and security product expertise to guide customers through Fortinet technical support cases.
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Vacancy posted 53 minutes ago
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