Dispatch Manager

Job Responsibility:

Duties:

· Effectively manage and empower Warehouse Associates and the Fleet and Maintenance Coordinator. This includes performance management, planned professional development opportunities, motivation, and retention.· Ensure expectations are clear, transparent and that employee's can devote their full attention toward achieving the vision and mission of Harvest Manitoba.· Track and report on Key Performance Indicator goals.· Responsible for prioritizing incoming and outgoing products.· Utilize Fleet software for scheduling, monitoring the fleet and employee performance for improvements.· Reviewing incoming product reports of scheduled pick ups to verify that all the information needed is documented.· Coordinate and prioritize pick-ups from donors, providing exceptional customer service.· Provide a culture of excellence in quality of product to internal and external customers.· Liaise with various internal teams including the Operational Warehouse, Distribution Centre and Agencies.· Working with the Senior Warehouse Manager and Senior Manager of Food Stewardship to plan work schedules for all employee's and communicating work assignments.· Coordinate with Fleet Coordinator to ensure the fleet is maintained and in safe working order.· Field calls from donors, staff and employee's; responding appropriately to each and re-prioritizing depending on the situation. Escalate any retail partner concerns to the Senior Manager of Food Stewardship.· Accurately track and report food weights and logistics and oversee a variety of administrative tasks.· Conduct training of volunteers and employees in the Dispatch area, ensuring a clear understanding of roles, expectations and a positive experience.

About You :

• Demonstrated experience in using dispatch software (preferably Samsara) is required.
• Proficient in MS Office (Outlook/Word/Excel) is required.
• Ability to work with a wide variety of people.
• Ability to lift, push, pull a minimum of 50 lbs.
• Clear communication skills with the ability to read, write legibly and follow oral and written instructions.
• Knowledge of food-security and poverty issues (an asset).
• Training or logistics or related discipline is a substantial asset.
• 3-5 years of experience in a fast-paced dispatch and logistics role is required.
• Excellent customer service abilities with a natural desire to provide exceptional service and build strong relationships with drivers.
• Proven ability to work in a fast-paced warehouse environment to ensure accuracy, compliance, and a team culture of excellence.
• Proven analytical and problem-solving skills. Ability to quickly understand and identify issues and propose solutions.
• Excellent communication skills, both verbal and written.
• Valid class 5 driver's license required; experience driving 3 & 5-ton trucks is required.
• A strong team focus, ability to work well with others and an interest in supporting the organization and its CREW.

Job Types: Full-time, Permanent

Salary: From $23.45 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• dispatching: 3 years (required)

Licence/Certification:

• Class 5 Licence (required)
• or clear Criminal Record Check? (required)

Work Location: In person