Personal Banker

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services products and solutions to existing or prospective TD customers. At the branch we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer Act like an Owner Innovate with purpose and Execute with Speed and Impact.

Job Description:

Are you passionate about connecting personally with customers to assist them in achieving their financial goals Do you love exploring and understanding investment options that best suit customers financial needs Then join us as a Personal Banker and demonstrate your subject matter expertise in providing sound financial planning advice to promote customer loyalty and investment returns.

In this role you are expected to:

• Play a key role in advising customers of high-level financial solutions from a range of available investment and credit banking solutions

• By asking thoughtful financial questions engage with customers and create positive experiences to retain and deepen relationships

• Increase customer financial confidence by providing personalized financial advice answering customer questions and addressing their concerns; raising matters as appropriate to team members or partners while maintaining confidentiality and accuracy

• Act as a point of contact for the frontline staff in handling customer problems

• Maintain professional space in common areas as per marketing and regulatory guidelines

• Work closely with existing and prospective customers to provide financial reviews discuss portfolio updates and suggest additional personalized solutions based on their financial goals

• Stay knowledgeable about emerging issues evolving regulations and industry codes of conduct as well as participate in process improvement opportunities to protect the interests of the organization

• Strive to achieve and improve service level agreements and productivity targets

• Ensure documents are prepared consistent with relevant regulations and in a way properly reflecting business intentions

• Participate fully as a team member help build a positive and diverse work environment willingly assist and mentor others in the completion of work activities and address communication issues efficiently

Job Requirements:

• High school diploma and/or 1 year of relevant experience

• Post-Secondary or Undergraduate degree in related field is an asset

• Completion of IFIC or equivalent required

• CFSA must be completed within 12 months if hired

• Real estate secured lending and/or investment experience an asset

• Sound knowledge of advanced investing and credit processes banking solutions and concepts in order to provide personalized advice to customers in a fast-paced work environment

• Proficiency in software tools including MS Office and internet application

• Tactful communicator able to exchange ideas and customer information in a concise and logical way

• A self-initiator with strong organizational planning and time management skills

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only):