Front Line Shelter Support Worker

Support residents at The Salvation Army’s Florence Booth House in Scarborough through frontline service, crisis intervention, and client assistance. This is a full-time contract role.

The Front Line Worker supports shelter operations from November 2026 through May 2027. The position handles intakes, discharges, wellness checks, referrals, medication distribution, and daily client needs. Strong documentation, de-escalation, and confidentiality skills support consistent service.

Key Responsibilities:

• Complete client intakes, orientations, triage, and discharge documentation
• Monitor clients and provide practical, personal, and moral support
• Conduct wellness checks and respond to facility concerns
• Distribute meals, clothing, hygiene items, and harm reduction supplies
• Maintain SMIS records, logbooks, rosters, and incident reports

Requirements:

• High school graduate with Social Services or Human Services diploma
• Prior frontline experience in a social service setting
• Knowledge of homelessness, addictions counselling, and mental health
• CPR/First Aid and Crisis Intervention certifications
• English fluency, de-escalation skills, and police check clearance

Apply frontline service, crisis intervention, and detailed documentation skills while supporting clients at Florence Booth House.