Service Advisor

About Us:

Cochrane Toyota, located in Cochrane, Alberta is just a 15 minute drive West of Calgary and a 40 minute drive from the Canadian Rockies. We are looking to attract top customer service centric individuals to join our growing service team. Cochrane is a close knit community that is safe, a great place to raise a family, and offers best of the outdoors right outside your door step. To find out more about us please follow this link - About Cochrane Toyota and to see what our customers say about us follow this link -  Customer Reviews

About the Role:

Service Advisors are the main contact with our service guests. They are tasked greeting customers, listening to their needs, consulting customers on their vehicles needs  and delivering a high level of customer satisfaction. Cochrane Toyota is looking for individuals who are knowledgeable, detailed, and can communicate to staff and customers through a variety of communication tools.

What Sets Us Apart? 

Cochrane Toyota has a focus on people, our customers and our passion for the Toyota brand. We continuously strive to innovate our industry and 'Make Things Better' for our customers, our staff and our community. We are one of the highest evaluated Toyota stores in Canada and values a team that consistently upholds our ethos. Cochrane Toyota has been awarded numerous accolades from Toyota Canada including their Platinum TSM Service recognition award and Presidents Pride award 7 years running. Cochrane Toyota Services the Cochrane, Bow Valley & Calgary Regions. 

What We'll Bring:

• A work environment built on team work, flexibility and respect. 


• A competitive compensation package for top performers


• A compressed 4-day work week emphasizing a good work/life balance.


• Continuous on the job training in the latest automotive technologies


• RRSP matching and Deferred Profit Sharing.


• Health and Dental Benefits Package


• Paid Time Off 

What You'll Be Doing:

• Greeting our guests in a courteous & prompt manner


• Initiate vehicle service consultation, document customer concerns, recommend necessary maintenance.


• Generate repair orders based on guest work flow and any additional information provided during check-in.


• Discuss repairs with technicians and provide estimates as required.


• Maintain consistent contact with the guest for the duration of their vehicles service by updating on the status of their vehicle.


• Review the invoice with the customer and ensure their vehicle is ready for service delivery.


• Arrange alternate transportation for guests while their vehicle is being serviced.


• Schedule appointments for customers and follow-up on specially ordered parts and open work orders.


• Answer Phone Calls & Emails to address any customer requests with the highest level of response and attention to detail.


• Maintain a Customer Satisfaction score that is greater than the zone average.
  
   

What you'll Bring:

• Proven record of achieving exceptional customer satisfaction


• Preferred 3-5 years of past experience as a service advisor, assistant service manager or service consultant


• Very energetic personality 


• A desire for a long-term career with a growing organization


• Personal and professional integrity


• Excellent interpersonal, presentation and relationship-building skills