Sap Applications Service Manager
PwC
Manage SAP and business application service delivery at PwC, combining consulting experience, process improvement, and customer service leadership.As a Managed Services Service Delivery Manager, you will support operational efficiency across application services and related contracts. You will oversee service workflows, develop prioritized backlogs, manage client requirements, and coordinate transitions from projects into support. Your experience with consulting, managed services, and application support will guide consistent delivery.Key Responsibilities:
Develop tools and processes for Application Managed ServicesCoordinate project-to-support transitions with project teamsManage contracts, financials, and potential change requestsMonitor service workloads and onshore-offshore percentagesMotivate teams to follow defined processes and workflowsRequirements:
Experience working in consulting and managed services environmentsRelevant experience with managed services and end user supportExperience with front office applicationsAbility to hold people accountable for performanceITILv3 or v4 Foundations certification preferredUse application consulting knowledge, ITIL practices, and team leadership to manage reliable PwC service delivery.
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Develop tools and processes for Application Managed ServicesCoordinate project-to-support transitions with project teamsManage contracts, financials, and potential change requestsMonitor service workloads and onshore-offshore percentagesMotivate teams to follow defined processes and workflowsRequirements:
Experience working in consulting and managed services environmentsRelevant experience with managed services and end user supportExperience with front office applicationsAbility to hold people accountable for performanceITILv3 or v4 Foundations certification preferredUse application consulting knowledge, ITIL practices, and team leadership to manage reliable PwC service delivery.
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Vacancy posted 1 hour ago
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