IT Ops Product Owner

Job Responsibility: Position Summary IT Ops Product Owner is an embedded member of our Project Management Office (PMO) with a wide range of responsibilities focused primarily on supporting our IT Operations team to lead a complex technical 1-2 year project that involves the migration of mission critical software and hardware to the cloud along with an overhaul of network infrastructure and routing all while focusing on ensuring the stable, secure, and fast delivery of data across our global network of physical locations and remote workforce. This position is headquartered in our office in Asheville, NC although we are open to location in our other corporate offices in Wright City, MO, or Montreal, QC. - remote or hybrid option is available, preference will be given to candidates who can be on site regularly or when necessary. Essential Job Functions

• Consult with users across the company to gather requirements.
• Own all aspects of the project lifecycle, including initiation, planning, execution, and closure.
• Develop detailed project roadmaps to highlight timelines, milestones, dependencies, resources, and budget.
• Develop stakeholder communication plans and coordinate with Project Manager to execute.
• Coordinate daily with Project Manager to drive projects to completion.
• Anticipate project risks and roadblocks early and often, communicating updates, impact, and contingency plans.
• Collaborate with the PMO team to drive process improvement across our department.

Other Responsibilities

• Other duties assigned as needed

Qualifications

• Education Requirements
• Bachelor's degree in business, Computer Science, Engineering, or a related field; or commensurate experience.
• Prior Experience
• 5+ years of experience as a Product Owner/Manager or Project Manager in an

IT Operations environment.

• Experience managing technical projects related to mergers and acquisitions and/or divestitures.
• Experience with IT and IS costing, budgeting, and accounting as related to complex projects.
• Experience using project management software; Jira is a plus.
• Experience communicating and collaborating with colleagues at all levels of the company, from end users, technical peers, and C-suite executives.
• Hard Skills
• Working knowledge of IT concepts and experience with managing projects in the areas of networking, hardware, data security, data centers, and cloud computing.
• Must be able to demonstrate clear accomplishments in prior roles.
• Demonstrated ability to understand and discuss technical concepts, manage trade-offs and evaluate new ideas with stakeholders.
• Strong analytical, problem-solving, and troubleshooting skills.
• An understanding of how enterprise systems function, are maintained, and are integrated with the business. An understanding of data management, including security, retention, and privacy.
• Soft Skills
• Strong written and verbal communication skills; with the ability to work with colleagues to execute the project plan; ability to interact at Officer level; ability to negotiate and persuade while tailoring communication to the appropriate audience.
• Ability to work with employees throughout the company to quickly understand scope, requirements, and proposed architecture and solutions.
• Innate curiosity and desire to learn.
• Physical Requirements
• Those typical of standard office conditions.
• Position requires frequent use of vision, hearing, and speaking abilities.
• Light lifting may occasionally be required.
• Must be able to walk, stand or sit for extended periods.