Parts & Service Coordinator
Full-time
Équipements Twin ltée - Toronto
Key Responsibilities:
- Customer Service: Provide professional and courteous service, addressing customer concerns and offering tailored solutions.
- Troubleshooting & Problem Resolution: Diagnose truck equipment issues and collaborate with technicians for timely resolution.
- Service Recommendations: Offer detailed advice on repairs, maintenance, and upgrades for truck equipment and accessories.
- Appointment Coordination: Schedule and manage service appointments, ensuring efficiency and minimal wait times.
- Documentation & Record-Keeping: Maintain accurate records of customer interactions, service requests, and work performed.
- Pricing & Quoting: Provide transparent pricing estimates and explain cost breakdowns to customers.
- Customer Follow-Up: Ensure customer satisfaction by following up after service and addressing any concerns.
- Product Knowledge & Training: Stay updated on industry trends and attend training to enhance expertise.
- Collaboration: Work closely with internal teams to streamline operations and improve customer service.
- Compliance & Safety: Adhere to company policies and safety regulations.
- Parts Identification & Ordering: Assist customers in identifying and ordering the correct parts, manage inventory, and track orders.
- Technical Assistance: Offer guidance on installation, maintenance, and troubleshooting of equipment.
- Warranty Claims: Support customers with warranty claims and liaise with suppliers to resolve issues.
- Shipping & Receiving: Assist with incoming and outgoing shipments, ensuring accuracy and proper documentation.
Vacancy posted 2 days ago
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