Director Human Resources (Canada)

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Annual Hiring Range/Hourly Rate

$160K CAD - $175K CAD

Benefits

• Paid time off
• RRSP, with company match
• Employee Assistance Program
• Employee Discounts
• Free hot healthy meals for unit operations roles

Essential Duties and Responsibilities

• Partners with Business Area President to understand business objectives and identify corresponding human resource needs of the region; develops and implements human resources strategy to support business objectives
• Helps drive Division-wide human resources strategy, programs and processes into the region
• Coaches management team on employee relations and compliance
• Supervises, coaches and provides direction to Unit human resources personnel assigned throughout the designated region
• Ensures units without assigned human resources personnel are supported
• Partners with operations and training functions to help identify training needs, develop and implement training programs
• Partners with operations and recruiting functions to help identify and understand workforce needs; actively participates in recruiting strategy and process
• Plans and conducts all labor relations including assistance with negotiations of CBAs, grievances and arbitrations as needed to comply with collective bargaining agreements
• Mediates and resolves employee relations disputes as necessary in all assigned units.
• Supervises process of responding to employment-related claims from various government or public agencies and of recommending settlement or defense based on actual investigation facts.
• Partners with corporate HR leaders to implement talent management programs and processes such as performance and compensation management, benefits administration and management, HRIS and records management, policy administration and communication. Ensures programs, policies and practices adhere to company objectives and are legally compliant.

Education

• Bachelor degree from four year college or university required; Masters in related field or MBA preferred

Work Experience

• Ten to fifteen years experience in progressively responsible human resource roles, with at least 5 -8 years experience in Labor Relations and Employee Relations; and at least 5 years in a leadership role managing others.
• Experience working in transportation, hospitality, manufacturing or food service environment highly desirable

Job Skills

• Required Multi-lingual skills (French)
• Candidate must be knowledgeable in Canadian employment regulations
• Ability to work on-site at YYZ/Mississauga location
• Position requires experience and demonstrated competency in:
  • Business acumen
  • Leadership
  • Matrix management
  • Influencing
  • Effective relationship building
  • Business partnering
  • Cross-functional collaboration
  • Talent acquisition
  • Change management
  • Project management
  • Negotiation
  • Establishing metrics for human resources performance
  • Analysis
  • Time management
  • Prioritizing multiple projects/tasks
• Candidate must be action oriented, highly organized problem solver who enjoys challenges and working collaboratively
• Must also have proficiency in all areas of labor compliance including expertise in investigating and formally responding to labor charges
• Must be able to remotely lead human resources team at multiple sites that are geographically dispersed

Communication Skills

• Excellent oral and written communication skills; must also be good listener

Certificates, Licenses and Registrations

• CHRL preferred

Travel

• Ability to travel up to 30% of the time.

Environmental Requirements

• Regular office environment.

Organization Structure

• Direct Line Manager (Title): CPO, NA
• Dotted Line Manager: Operational Leaders
• Number of Direct Reports: 5+
• Number of Dotted Line Reports: 0
• Estimated Total Size of Team:

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:

• We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
• We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.

• We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

• We care about what we do, and we understand the impact we have on others and the planet.
• We always look out for each other –creating a safe workplace environment is everyone’s responsibility.

• Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.
• We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Candidates will be required to go through a criminal background check.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other ground under applicable law.

Gate Gourmet Canada Inc. is pleased to accommodate applicants who have a disability up to the point of undue hardship during the recruitment, assessment and selection process. Please inform our Recruitment Team if you require a disability-related accommodation to participate in the recruitment process.

If you want to be part of a team that helps make travel and culinary memories, join us!