Senior Director Customer Success Canada

SimCorp

Lead Canadian customer success strategy at SimCorp, using executive relationship management and customer health metrics. Work onsite in Toronto two to three days weekly.

As Senior Director of Customer Success Management, you will lead Canada’s customer success function for SimCorp’s financial technology clients. Develop strategies that strengthen relationships, retention, satisfaction, and value realization. Guide senior customer success managers while partnering with sales, product, professional services, and support teams.

Key Responsibilities:

Develop and execute Canada’s customer success strategy
Lead senior customer success managers and customer experiences
Build relationships with key client executives
Identify expansion, upselling, and cross-selling opportunities
Monitor customer health metrics and success KPIs

Requirements:

15+ years managing teams
Meaningful financial sector and client exposure
Experience navigating complex sales cycles and workflows
Strong executive presence and analytical skills
Ability to work onsite in Toronto and travel 30–50%

Shape Canadian customer success through strategy, executive partnerships, health metrics, retention, and enterprise financial technology relationships.

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Vacancy posted 18 hours ago

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