Scheduling Coordinator - Westview Orthodontics

Job Responsibility: Westview Orthodontics is looking for a passionate and energetic Scheduling Coordinator to join our well-established practice in North Vancouver, BC. Westview Orthodontics - Dr Tom Moonen & Dr Lenore Louie have been providing exceptional Orthodontic Treatment on the North Shore for the past 25 years. Our goals include continually strengthening the patient-doctor relationship, fostering an inclusive culture, and fully supporting our team members. Why Westview Orthodontics? At Westview Orthodontics, we're more than an orthodontic practice—we're a community that values support, integrity, and continuous improvement. As part of Corus Orthodontists, a growing network of over 50 practices across North America, we offer:

• A Supportive Environment with Community Focus: Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve.
• Commitment to Excellence: Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including $500 in annual learning assistance.
• Compensation & Perks That Count: Access a competitive total rewards package, including extended health coverage, a health spending account, and an employee assistance program. Complimentary orthodontic treatment for you and your immediate family and a uniform allowance.
• Work-Life Balance: Enjoy a Full-time, 32 hours per week, Monday through Thursday.
Your Role As a Scheduling Coordinator, you'll play a pivotal role in creating positive patient experiences and driving our practice's success. Responsibilities include:
• Greet patients as they arrive and make them feel welcome.
• Book appointments for new and returning patients utilizing the appropriate scheduling templates.
• Filling openings as necessary and discussing any major changes with the clinical team.
• Manage patient statuses and ensure that appointments are booked or archived accordingly.
• Enter relevant patient information into the computer and file all incoming correspondence and x-rays once they have been scanned.
• Manage active patient files and archive files for patients who are no longer in treatment.
• Confirm that appointment reminders are being sent out, follow-up with unconfirmed appointments, and reschedule no-shows.
• Take payments received at the front desk, post them, and provide receipts to the patients.
• Answer the telephone to direct calls, take messages, assist with patient emergency calls and answer general inquiries.
• Follow-up on voicemail and email messages.
• Assist with maintaining the front desk and waiting area, seasonal decorations, and general tidying.
• Be an active participant in staff meetings and committee meetings.
• Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation.
• Perform other tasks as assigned by the Doctor and Practice Manager.
About You
• Two years of administration experience within a clinical setting (preferred)
• Experience working in a medical, orthodontic, or general dental clinic (preferred)
• Working knowledge of Microsoft Office suite; proficiency with orthodontic management software systems is an asset.
• Exceptional interpersonal and communications skills (verbal and written), with a proven ability to build strong relationships and rapport with patients, parents, doctors, fellow team members and the community.
• Keen attention-to-detail and time management skills.
Learn more about us at Ready to be part of a team that values excellence, integrity, and community? Apply today and take the next step in a rewarding career with Westview Orthodontics! We thank all applicants, although only those selected for an interview will be contacted. #CAD At Corus Orthodontists, we are committed to fostering an inclusive and welcoming environment where everyone feels valued, respected, and empowered to bring their authentic selves to work. We take pride in being an inclusive employer that celebrates diversity and treats all applicants equally, and without discrimination. Our recruitment team is dedicated to providing equal opportunities and reasonable accommodations. If contacted to discuss your application, please inform your Recruitment Specialist if an accommodation is required.