Senior ServiceNow Engineer

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

The Senior ServiceNow Engineer will be a part of Equitable Bank’s ServiceNow Centre of Excellence. The primary responsibilities of this role will include designing, developing, and supporting ServiceNow applications, workflows, catalog items, integrations, and the platform in general.

The Senior ServiceNow Engineer is responsible for leading the design, development, and delivery of major ServiceNow features and modules. This role operates with some degree of autonomy, owning feature-level solutions and driving technical excellence within the team.

The Senior Engineer also mentors junior engineers and administrators and works collaboratively with all team members while enforcing best practices within the platform. The incumbent will also collaborate across teams to ensure robust, scalable, and maintainable ServiceNow solutions that align with business needs and regulatory requirements.

The Core Responsibilities!

Feature Ownership & Delivery

• Lead the design, development, and implementation of complex ServiceNow features, modules, and integrations.
• Own feature delivery from requirements gathering through deployment, ensuring quality and reliability.
• Collaborate with business stakeholders, project managers, and implementation partners to translate business needs into technical solutions.

Technical Expertise & Best Practices

• Serve as a subject matter expert in ServiceNow development, configuration, and integration.
• Enforce coding standards, design patterns, and best practices within the team.
• Conduct code reviews and provide technical guidance to peers and junior engineers.

Mentorship & Collaboration

• Mentor and support the development of junior engineers and administrators, fostering a culture of learning and continuous improvement.
• Collaborate with cross-functional teams, including system administrators, business analysts, and external vendors, to deliver integrated solutions.
• Participate in requirement gathering sessions and clarify technical risks and impacts.

Operational Excellence

• Support release management, including application rollouts and upgrades.
• Monitor and troubleshoot production issues, ensuring timely resolution and communication with business units.
• Prepare clear technical documentation for system designs, configurations, and user guides.

Continuous Improvement

• Stay current with ServiceNow platform updates, industry trends, and emerging technologies.
• Proactively identify opportunities to improve system performance, reliability, and maintainability.
• Configuration Management
• Support initiatives involving Service Mapping and CMDB/CSDM, contributing to configuration management and service modeling efforts as needed.
• Assist with the implementation or optimization of ServiceNow modules related to IT operations and service management, leveraging knowledge of Service Mapping and CSDM principles when required.
• Assist with the configuration, management, and day-to-day operations of the platform.

Let's Talk About You!

• At least 4 years' experience as a ServiceNow Developer, with demonstrated progression in scope and impact.
• Bachelor's degree in Computer Science or equivalent experience.
• Experience with Service Mapping and CMDB/CSDM is an asset; ability to contribute to related projects when required.
• Proficiency in JavaScript, HTML, CSS, REST/SOAP web services, XML, JSON, and database concepts.
• Preferred certifications: Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or equivalent.
• Strong analytical, problem-solving, and debugging skills.
• Excellent verbal and written communication skills.
• Proven ability to mentor and collaborate in a fast-paced, team-oriented environment.
• Commitment to high-quality, precise work and continuous learning.

What we offer [For full-time permanent roles]

• Competitive discretionary bonus
• Market leading RRSP match program
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top-up while you care for your little one
• Generous vacation policy and personal days
• Virtual events to connect with your fellow colleagues
• Professional development and comprehensive Career Development program
• A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON .

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger – and our people thrive – when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‐free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.