Concierge - Hotel William Gray

The ideal candidate is someone who is passionate about gastronomy, culture, and design, and who enjoys sharing their discoveries with people from around the world. They have a strong interest in local culture and are constantly seeking out what makes Montréal a unique destination in North America. As a key contributor throughout the guest experience, the Concierge anticipates guests’ needs and demonstrates creativity in carrying out their responsibilities. They contribute to the team's success by sharing their discoveries and knowledge.

RESPONSIBILITIES:

• Provide personalized service to guests by recommending local attractions and activities based on their interests, budget, and length of stay;
• Respond to various requests by phone, email, and in person, before, during, and after guests’ stays;
• Follow up efficiently on guest requests;
• Work closely with the Front Desk team to identify and exceed guest expectations;
• Manage guest check-ins, check-outs, and reservations;
• Answer and direct incoming telephone calls;
• Perform various administrative tasks related to concierge services.

QUALIFICATIONS:

• Significant experience in a similar role and/or within a hotel Front Desk department;
• Knowledge of hotel property management software (Opera is an asset);
• Proficiency in Microsoft Office Suite;
• Passion for Montréal and its attractions;
• Knowledgeable about gastronomic, cultural, and tourism trends and events;
• Dynamic, proactive, and service-oriented;
• Excellent organizational skills and ability to manage priorities;
• Strong team player who thrives in a collaborative work environment;
• Hospitality education or training is an asset;
• Flexible availability (days, evenings, and weekends);
• Excellent verbal and written communication skills in both French and English;
• Knowledge of a third language is an asset.