Boutique Manager - Bloor

Summary

The Boutique Manager leads and develops the boutique team to deliver exceptional client service while driving sales and achieving financial objectives. They create and implement strategies to maximize product performance, oversee boutique operations and merchandising, and uphold high standards of presentation and client experience.

Responsibilities

• Lead, coach and develop the boutique team to meet sales targets and deliver elevated client service.
• Set and manage goals, track sales performance and analyze CRM data to drive business growth.
• Oversee boutique operations including inventory control, security, cash procedures and health & safety compliance.
• Plan and execute events, promotions and visual merchandising in coordination with Marketing/PR and Head Office.
• Recruit, manage performance, schedule staff and ensure adequate shop floor coverage and timekeeping.
• Collaborate with the Boutique Director and Head Office to communicate best practices and contribute to budget and strategy.

Requirements

• Minimum 3 years leading teams in luxury retail, fashion or high-end client-focused environments.
• Proven ability to drive business growth, analyze trends and implement effective sales and client strategies.
• Strong leadership, coaching and people development skills with excellent interpersonal and communication abilities.
• Demonstrated experience in boutique operations, inventory management and merchandising standards.
• High standards of personal presentation, professionalism and client service orientation.
• Proficient with retail systems and MS Office; adaptable and resilient in a fast-paced environment.