Solution Architect, ServiceNow HRSD (Trois-Rivières)

The mission of the Rapid Application Development Centre and Ticketing Services Department is to offer a rapid development alternative for cutting‑edge cloud solutions, enabling the delivery of support and contingency applications for all Desjardins business sectors. The department also contributes to the evolution and optimization of the HR Service Delivery (HRSD) solution to support HR processes and improve the employee experience. In an environment of organizational transformation and rapid delivery, management relies on project squads mobilized to deliver initiatives concurrently, in close collaboration with internal partners and an external supplier. As a ServiceNow HRSD and App Engine solutions architecture advisor, you play a key role in defining the solutions implemented and ensuring their consistency and quality. You help align business needs, IT guidelines and platform capabilities, while guiding solution design to ensure sustainability, scalability and value for the organization.

Responsibilities

• Serve as an expert advisor on application solutions and operations architecture, and as an integrator for one or more delivery teams for projects, initiatives and development activities that have a significant impact on the organization
• Advise business partners and interested parties to help them position, plan, develop, configure, execute and monitor innovative technology solutions for the projects, initiatives and strategic mandates under your responsibility
• Design IT solutions that meet business needs and oversee the development of policies and standards, taking into account data, application, security and infrastructure needs to support your unit’s strategic projects and initiatives
• Identify and analyze potential IT solutions that meet the organization’s needs; identify and analyze issues, report major issues, diagnose issues, establish guidelines and make recommendations to decision‑making bodies and committees
• Represent your unit before committees and decision‑making bodies
• Represent Desjardins when making agreements with external partners and organizations

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria

Qualifications

• Bachelor’s degree in a related field
• Minimum of eight years of relevant experience as a solutions architect, including five years as a ServiceNow architect
• Experience implementing HR solutions within organizations of comparable complexity to Desjardins
• Certified Implementation Specialist (CIS‑HRSD) certification from ServiceNow
• Certified Technical Architect (CTA) certification from ServiceNow
• Knowledge of French
• Expertise and involvement as a solution architect in at least one large‑scale implementation of the ServiceNow HR Service Delivery (HRSD) module in an environment of comparable complexity to Desjardins
• Proficiency with Employee Center Pro, HR Services, HR Case and Knowledge Management, Employee Journey Management (including Lifecycle Events), Enterprise Onboarding and Transitions, Employee Document Management, HR Service Delivery data model
• Knowledge of performance analytics
• Knowledge of predictive intelligence
• Knowledge of AI capabilities within ServiceNow, including Virtual Agent and Now Assist

Additional Skills

• Action oriented
• Customer Focus
• Differences
• Interpersonal Savvy
• Nimble learning
• Strategic mindset

At Desjardins, we believe in equity, diversity and inclusion. We are committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. We have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.