Technical Specialist, Connected Vehicle Quality

Technical Specialist, Connected Vehicle Quality (Contract)
Location:
Oakville, ON (4 days on site)Duration:
12-month contractHours:
Monday to Friday, 8:00 AM to 5:00 PMAbout the Role
Our client, a global automotive leader, is looking for a Technical Specialist to be the Voice of the Customer for its telematics and fleet management business. You will lead the resolution of customer quality issues and use connected vehicle data to catch problems early and improve quality outcomes for commercial and fleet customers.What You’ll Do
Monitor, prioritize and drive action on customer quality concerns from fleet escalations and business account feedbackLead investigations and resolve quality issues within your critical metricsUse connected vehicle data to identify early issues and prioritize improvementsBenchmark internally and externally, and build action plans on quality indicatorsSupport the development of a quality framework for connectivity featuresPartner with cross-functional teams to resolve customer-impacting issues quicklyPropose ways to reduce manual work in quality issue managementWhat You Bring
Required
Experience with telematics or vehicle connectivity2+ years resolving customer quality issues2+ years in data analytics, reporting and dashboards2+ years querying large datasets to prove or disprove theories1+ year working with cross-functional teams and stakeholdersNice to have
Degree in Engineering, Computer Science, IT or Data Science2+ years handling connected vehicle quality concernsBigQuery and JIRA experienceFleet industry experienceSix Sigma or quality tools (DoE, Taguchi, FMEA);
Green or Black Belt is a plusUnderstanding of vehicle electrical architectures
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