Connected Vehicle Quality Specialist
Vertage
Lead connected vehicle quality in Oakville, using telematics and data analytics onsite four days weekly. This 12-month contract centers on customer issues.As Technical Specialist, you will serve as the Voice of the Customer for a global automotive leader’s telematics and fleet management business. You will resolve customer quality concerns, investigate critical metrics, and identify problems early. The work supports commercial and fleet customers through connected vehicle insights and cross-functional action.Key Responsibilities:
Monitor and prioritize fleet escalations and account feedbackLead investigations into customer quality issuesUse connected vehicle data to identify early problemsBenchmark quality indicators and build action plansSupport connectivity feature quality framework developmentRequirements:
Experience with telematics or vehicle connectivityTwo-plus years resolving customer quality issuesTwo-plus years in analytics, reporting, and dashboardsTwo-plus years querying large datasetsOne-plus year collaborating with cross-functional stakeholdersApply connected vehicle, analytics, and customer quality expertise to improve telematics outcomes for commercial and fleet customers.
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Monitor and prioritize fleet escalations and account feedbackLead investigations into customer quality issuesUse connected vehicle data to identify early problemsBenchmark quality indicators and build action plansSupport connectivity feature quality framework developmentRequirements:
Experience with telematics or vehicle connectivityTwo-plus years resolving customer quality issuesTwo-plus years in analytics, reporting, and dashboardsTwo-plus years querying large datasetsOne-plus year collaborating with cross-functional stakeholdersApply connected vehicle, analytics, and customer quality expertise to improve telematics outcomes for commercial and fleet customers.
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Vacancy posted 2 hours ago
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