Commercial Collections Associate

Location: Canada, Remote-first with optional office access in Vancouver, BC. Standard hours are 8:00 a.m. to 5:00 p.m. in your local time zone, with occasional later shifts required for candidates outside Pacific time
Language: Excellent written and spoken English required, French fluency is an asset
Background Check Requirement: Successful completion of a background check and Prevue Assessment is required

About the Opportunity

Join a fast-growing Canadian fintech organization helping small business owners access convenient and trusted financing. As a Commercial Collections Associate, you will manage commercial accounts, support the timely collection of outstanding balances and build positive relationships with business clients throughout the collections process.

You will work within a collaborative, high-performing team where communication, sound judgment and persistence are valued. From negotiating payment arrangements to locating hard-to-reach businesses and guarantors, your work will directly support portfolio performance while creating a respectful and professional client experience.

Whats In It for You

You will join a collaborative, growth-oriented workplace that values learning, initiative and strong performance. You will receive competitive compensation plus a monthly performance bonus tied to collection results, comprehensive health benefits, education and learning benefits, team events and monthly Lunch and Learns, all within a flexible remote-first environment.

Your Responsibilities

You will contact commercial clients to collect outstanding balances, negotiate payment arrangements and follow up on overdue accounts by phone, email and written correspondence.
You will perform skip tracing using approved sources, including credit bureau data, corporate registries, public records and internal account information.
You will investigate business closures, relocations, ownership changes and related entities to help locate businesses, principals and guarantors.
You will build positive client relationships, respond to inquiries and resolve payment-related disputes while maintaining a professional approach.
You will analyze payment histories and account information to determine appropriate collection strategies and escalation steps.
You will accurately document collection activities, skip tracing efforts, contact attempts and account updates in the collections system.
You will follow applicable privacy requirements, including PIPEDA, company policies and legal requirements throughout collection and skip tracing activities.

Skills and Qualifications

2+ years of experience in commercial collections or accounts receivable management.
Bachelors degree in Business Administration, Finance, Accounting or a related field is preferred.
Experience with skip tracing tools and techniques, including credit bureau, corporate registry and public record searches, is an asset.
Working knowledge of Canadian privacy requirements, including PIPEDA, as they relate to collections and skip tracing is an asset.
Strong negotiation, problem-solving and investigative skills, with the persistence to locate hard-to-reach accounts.
Excellent written and verbal communication skills, strong attention to detail and the ability to prioritize work independently.
French-language fluency is an asset, and candidates outside Pacific time must be comfortable working occasional later shifts, typically 3 to 4 days per month.

Note from the Hiring Manager

We're looking for someone who is persistent, resourceful and comfortable having thoughtful conversations with business owners. You will have the opportunity to take ownership of your accounts, sharpen your investigative skills and contribute to a team that values both strong results and positive client relationships.

Why Partner with Altis

If you've never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you're a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.