Payments Implementation Specialist - Canada

Job Details:
Payments Implementation Specialist Jonas ClubTHE COMPANY Jonas Club Software is an industry leading club‑first management platform built exclusively for private and member-driven clubs and designed to be the single source of club truth. Used by thousands of clubs across five continents for more than 35 years, Jonas Club combines hospitality‑grade performance with a global team of over 6,000 professionals focused on service, security and continuous improvement. It is engineered for hospitality operations, complies with SOC 2 and PCI requirements, and supports extensibility through APIs and partner integrations.Our unified, contextual activity timeline brings reservations, point‑of‑sale and food and beverage, billing and finance, events, member services and reporting into one secure platform that enables seamless interactions between members, staff and the broader club community.POSITION
The Payments Implementation Specialist is responsible for leading the successful onboarding, implementation, and deployment of payment processing solutions for new and existing clients. This role reports to the Manager of Jonas Club Payments and works closely with Project Managers to keep implementations moving and clients set up for long‑term success, as well as cross‑departmentally with the Sales, Support, Product/Development teams.The ideal candidate will be extremely self‑motivated, collaborative, client‑focused, and have a demonstrated ability to set priorities. You have strong project coordination skills, excellent communication abilities, and a solid understanding of payment processing, merchant onboarding, card‑present and card‑not‑present transactions, ACH/EFT processing, payment gateways, hardware deployment, and payment industry best practices. You'll own each implementation from kickoff through go‑live: gathering requirements, configuring the system to match how our clients operate, and coordinating everyone who needs to be involved. You're comfortable being the person clients rely on to keep things on track, and you take pride in a smooth, well‑run implementation, able to step in and steer any situation to make that a reality.JOB RESPONSIBILITIES
Own each implementation from kickoff through go‑live, keeping clubs on track to complete onboarding within our standard timelineConduct Pre‑Implementation and Implementation kickoff meetings and establish project timelines and milestonesAct as the primary client contact throughout the onboarding and implementation processCoordinate with internal, client, and partner resources to ensure timely project completionCreate and manage implementation schedules, risks, dependencies, and escalationsProvide regular project status updates to customers and internal stakeholdersFacilitate implementation readiness reviews and go‑live planning activitiesCoordinate merchant account onboarding and processor setup activitiesCoach clients through the collection, validation, and tracking of required merchant documentationEnsure proper configuration of payment processing environments and credentialsSupport Online Payments, PAP, POS, Hotel, and MPOS implementationsMonitor onboarding progress and proactively address delays or issuesCoordinate payment integration activities between customers, internal technical teams, and third‑party vendorsAssist clients with gateway configuration, testing, and certification requirementsSupport deployment of payment devices, terminals, and associated hardwareFacilitate end‑to‑end testing, validation, and production cutover activitiesEnsure implementation requirements align with documented product capabilities and client expectationsBuild strong working relationships with clients and stakeholdersManage implementation‑related inquiries and provide timely resolution of issuesConduct client training sessions and product walkthroughs as neededEnsure clients understand implementation timelines, requirements, and dependenciesProvide white‑glove service during critical implementations and migrationsIdentify implementation risks and proactively develop mitigation plansCoordinate resolution of onboarding, integration, funding, settlement, or processor‑related issuesEscalate critical client concerns appropriately while maintaining ownership through resolutionPartner with Support and Product teams to address implementation challengesDocument lessons learned and contribute to continuous improvement initiativesMaintain detailed implementation documentation and project recordsDevelop and update implementation playbooks, procedures, and best practicesIdentify opportunities to improve onboarding efficiency and client experienceContribute to implementation metrics, reporting, and operational dashboardsParticipate in recurring reviews of implementation performance and customer feedbackJOB QUALIFICATIONS
3+ years of experience in implementation, project coordination, client onboarding, or customer successExperience working within the payments, fintech, banking, software, or technology industriesStrong understanding of payment processing concepts, including credit card processing, ACH/EFT transactions, payment gateways, merchant account onboarding, settlement and funding processes, and payment hardware and terminalsExcellent verbal and written communication skillsStrong organizational and multitasking abilitiesAbility to manage multiple concurrent projects in a fast‑paced environmentExperience working with CRM, project management, and ticketing systemsProficiency with Salesforce and Microsoft Office Suite, including Excel, Teams, Outlook, and PowerPointExperience with payment processors such as Elavon, Worldpay, Shift4, Fiserv, Global Payments, or similar providersFamiliarity with PCI DSS requirements and payment security best practicesExperience supporting software integrations, APIs, or payment gatewaysProject management certification (CAPM, PMP, Agile, or similar)Experience implementing payment solutions within hospitality, club, retail, or SaaS environmentsKnowledge of merchant pricing, interchange, and payment operationsBusiness Unit
Clubhouse Online Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: RegularMore About Jonas Software
Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index. Jonas Club is part of a CSI group of companies.Is This You?
Jonas Club Software provides innovative, industry leading solutions for the club business. That’s what we do, but how we do it is what matters. Every interaction we have with a client is crucial to their overall experience. These interactions include sales calls, training sessions, support processes, and even the client experience when using our products. To put it simply, in order for us to deliver great client interactions, we need the best people all working together to deliver the ultimate in client experience. This is why we work so hard to find the right people to join our team.Before you apply for an opening with Jonas Club Software, here are a few things that you should know: We’re here for the long term: Jonas Club Software is a subsidiary of Constellation Software Inc. which is publicly traded on the Toronto Stock Exchange (TSX: CSU). This ensures our financial stability, and gives us the ability to focus on long term objectives. We’re expanding: We’re the largest provider of software, communication and service solutions to the club industry, and every year we acquire new clients and deliver innovative solutions.We love employee success: Internal growth is a strong focus within our business. We hire the best, and want to see them succeed. That’s why we love to promote from within, and offer multiple professional development initiatives for our employees. We believe in having fun: Customer Service Excellence Celebration Weeks Departmental Outings Company Holiday Parties Private On‑Site Staff Fitness Facility Beach Volleyball Courts Staff Fitness Challenges Much MoreEqual Opportunity Employer
Jonas Club is an Equal Opportunity Employer. If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at View email address on ca.hrm.tc or View phone number on ca.hrm.tc
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