Senior Technical Implementation Specialist

Senior Technical Implementation Specialist
Full-TimeIn Office RoleAbout VoPay International Inc.
VoPay’s Fintech-as-a-Service platform enables any business to embed financial services and payment capabilities into their existing applications, products, or services through a single, scalable API. Our integrated technology gives product managers and developers the flexibility and speed to build innovative financial solutions in a rapidly evolving industry.We are seeking a highly skilled and customer-focused
Senior Technical Implementation Specialist
to lead enterprise customers through the onboarding, integration, configuration, and successful deployment of VoPay’s embedded finance and payment orchestration platform.This is a critical pre and post-sales delivery role focused on driving seamless customer implementations across API integrations, payment workflows, treasury orchestration, compliance enablement, and operational readiness. The ideal candidate combines strong technical acumen with exceptional project coordination and customer-facing communication skills.You will partner closely with customers’ Product, Engineering, Operations teams while collaborating internally with Product, Engineering, Risk, Customer Success, and Support to ensure successful go-lives and long-term platform adoption.Key Responsibilities:
Customer Implementation & Onboarding
Lead end-to-end customer onboarding and implementation projects from kickoff through production go-live.Act as the primary implementation lead and trusted advisor throughout the deployment lifecycle.Guide customers through the integration of VoPay’s APIs, embedded UI components, and payment orchestration capabilities.Support the configuration and deployment of:Wallets and virtual accountsDrive implementation timelines, onboarding milestones, and launch readiness activities.Technical Integration & Solution Delivery
Partner directly with customer engineering and product teams to support API integrations and technical onboarding.Review and troubleshoot:API requests and responsesWebhooks and callbacksAuthentication and token flowsPayment routing logicData mapping and reconciliation processesSystem-to-system integrationsProvide technical guidance and best practices related to:RESTful APIsPostman collectionsEmbedded finance workflowsPayouts and collectionsCard and banking integrationsFinancial operations workflowsEscalate and coordinate technical issues with internal Engineering and Product teams when required.Support customers through testing, UAT validation, sandbox readiness, and production deployment.Project Management & Cross-Functional Coordination
Manage multiple and concurrent implementation projects with strong organization, accountability, and attention to detail.Establish clear project plans, milestones, launch checklists, and customer communication cadences.Coordinate cross-functional alignment across Product, Engineering, Compliance, Risk, Finance, Support, and Customer Success teams.Identify project risks, integration blockers, or operational gaps early and proactively drive resolution.Maintain accurate implementation documentation, project notes, and launch records within internal systems.Customer Training & Enablement
Deliver onboarding and training sessions for customer stakeholders, including:Portal administrationReporting and reconciliation toolsCreate and maintain implementation documentation, SOPs, onboarding guides, workflows, and customer readiness materials.Enable customers to confidently operate and scale their payment and embedded finance workflows post-launch.Post-Launch Transition & Ongoing Success
Ensure smooth transition of live accounts to Customer Success and Support teams.Document implementation architecture, custom configurations, launch decisions, and operational considerations for long-term account support.Participate in post-launch reviews to identify optimization opportunities and continuous improvement initiatives.Contribute implementation feedback and customer insights to Product and Engineering teams to improve platform scalability and customer experience.Experience & Qualifications:
3-7+ years of experience in:SaaS implementationTechnical onboardingFintech or payment operationsStrong understanding of:RESTful APIsPostmanWebhooksSystem integrationsExperience supporting fintech, payments, banking, treasury, or compliance-related workflows is strongly preferred.Familiarity with payment ecosystems including EFT, ACH, Interac, payouts, reconciliation, ledgeringStrong customer-facing communication skills with the ability to engage both technical and non-technical stakeholders.Proven ability to manage multiple implementation projects simultaneously in fast-paced environments.Strong troubleshooting, analytical, and problem-solving capabilities.Comfortable leading customer implementation calls, technical workshops, and onboarding sessions.Experience working within SaaS, fintech, payment processing, or platform-based technology organizations preferred.Vopay International Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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