Care Planner and Relationship Coordinator

Care Planner & Relationship Coordinator | Angels My Way Home Care - Oakville, ON

Core Focus: Care Planning | PSW Hiring & Training | Staff Scheduling | Client / Employee Relations

Position Overview:

We seek a dynamic, organized, and deeply passionate healthcare professional to coordinate client services, develop individualized Care Plans, oversee PSW hiring and training, manage scheduling, and support strong client and employee relations to ensure consistent, high-quality care. This role is a perfect transition for a seasoned Personal Support Worker ready to step into a strategic, supervisory, and relationship-focused leadership position.

Fieldwork Notice: This is a dynamic role requiring 30%–50% active fieldwork across our service area (Hamilton, Halton, and Peel).

About Us: Angels My Way Home Care is a trusted provider of personal support worker (PSW) services dedicated to enhancing the lives of seniors and individuals requiring home care support. Join a compassionate team that values professional growth while making a real difference in the lives of seniors, individuals in need, and their families. We're seeking an experienced Care Planner & Relationship Coordinator to join our team.

Compensation & Job Details:

Base Salary: $36,000 - $40,000 annually

Additional Earning Potential: Up to $18,000 annually through:

- Client Retention & Feedback Bonus

- Shift Fill Rate Bonus

- Revenue Commission

Job Type: Full-Time, Permanent

Schedule: Monday to Friday, 40 hours per week (occasional evening/weekend flexibility required for operational emergencies)

Location: Oakville, ON (Fieldwork across Hamilton, Halton, Peel)

Key Responsibilities:

Care Planning & Quality Assurance (Fieldwork 30-50%)

• Conduct initial in-home client assessments to evaluate health needs, safety, and personal preferences.
• Develop, implement, and routinely update highly personalized Care Plans.
• Perform regular quality assurance (QA) visits to client homes across the Hamilton-Halton-Peel region to monitor service delivery.
• Maintain detailed, accurate documentation of all assessments, visits, and care plan modifications.

PSW Hiring, Training & Supervision

• Participate actively in the recruitment, screening, and interviewing of top-tier Personal Support Workers (PSWs).
• Conduct comprehensive onboarding and orientation sessions for all new hires.
• Implement ongoing training programs and provide continuous on-the-job education and support to the care team.
• Evaluate PSW performance in the field, ensuring strict compliance with healthcare standards and agency best practices.

Scheduling & Care Coordination

• Oversee and optimize client-staff scheduling to ensure reliable, consistent, and uninterrupted care coverage.
• Match PSWs to clients based on clinical skill level, personality fit, and specific geographic requirements.
• Manage day-to-day schedule adjustments, sick coverage, and emergency staffing changes efficiently.
• Provide direct, hands-on care coverage in the field as a last resort during emergency PSW shortages or last-minute call-outs to ensure client safety and continuity of care.

Client & Employee Relations

• Serve as the primary point of contact for clients and their families, ensuring high satisfaction and trust.
• Proactively collect feedback from clients and families, ensuring prompt and professional resolution of any concerns.
• Foster a supportive, engaging work environment for PSWs to boost employee morale and retention.
• Build and maintain strong community relationships to uphold Angels My Way Home Care's reputation for excellence.

Required Qualifications:

Certification: Must hold a valid Ontario Personal Support Worker (PSW) Certificate. An additional healthcare/business related degree or diploma is an asset.

Experience: Minimum 5 years of hands-on PSW experience, including 1–3 years in a supervision, lead, or coordination capacity.

Mobility: Valid Ontario G driver's license with a clean driving record and a reliable, properly insured vehicle.

Technical Skills: Proficiency in healthcare documentation, Microsoft Office (Word, Excel), and familiarity with CRM or scheduling software platforms.

Communication: Flawless written and verbal English communication skills; secondary languages are considered an asset.

Security: Successful completion of a Criminal Background Check and Vulnerable Sector Screening.

Essential Skills & Qualities

• Elite time management and organizational abilities with sharp attention to detail.
• Strong networking, interpersonal, and relationship-building capabilities.
• A professional presence combined with an ability to work independently and manage shifting priorities.
• A proactive problem-solver driven by a genuine passion for senior care.

Travel Requirements:

• Need based travel throughout the service area
• Territory: Hamilton - Halton and Peel

Benefits:

• Competitive base salary with uncapped achievement-based incentives.
• Mileage reimbursement for all work-related regional travel.
• Opportunities for professional development and career growth.

Note:

• Resume submissions missing the minimum required hands-on experience will be automatically filtered out.
• Candidates must be legally entitled to work in Canada. Professional references will be required upon request.
• Only candidates meeting the baseline requirements will be contacted for an interview.
• This job posting may be screened or sorted using AI-powered tools during the applicant review process. These tools assist in reviewing candidate qualifications and experience to ensure compliance with job requirements.