Customer Service and Logistics Coordinator

Company Description

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 103 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 33,000 employees, the company generated sales of CHF 11.20 billion in 2025.

Job Description

Reporting to the Logistics Manager, the Customer Service & Logistics Coordinator acts as a central point between sales, operations, drivers, production, logistics, and customers to ensure effective management of orders and deliveries. 

This role combines responsibilities related to order coordination, inventory tracking, delivery planning, and operational support to ensure reliable supply and efficient execution of daily operations. 

The incumbent plays a key role in managing operational priorities, coordinating deliveries, and maintaining a high level of service and efficiency. 

WHAT YOU WILL DO:

• Monitor inventory levels at tanks and customer sites and place replenishment orders as required.
• Create and manage orders in SAP based on established schedules, received purchase orders, or communications from sales and operations teams.
• Plan, schedule, and coordinate trucks for deliveries according to operational priorities and customer needs.
• Optimize delivery routes to reduce mileage and improve transportation efficiency.
• Keep information up to date in routing tools, delivery tracking systems, and internal systems.
• Verify delivery tickets and quantities delivered following shipments.
• Adjust, close, and invoice orders in SAP based on actual quantities delivered.
• Maintain reports on open orders, delivery schedules, and daily operational follow-ups.
• Communicate proactively with sales teams, logistics coordinators, drivers, field technicians, and plant managers.
• Identify and promptly communicate risks that could impact deliveries, inventory levels, or operations.
• Maintain data accuracy in SAP and operational systems. 

Qualifications

• ​​​​​Bilingual in French and English required. 
• College diploma (DEC) in administration, logistics, supply chain, or a related field.
• Experience in logistics coordination, operations, transportation, dispatch, or order management.
• Experience with SAP or another ERP system.
• Strong proficiency in Microsoft Office, particularly Excel and Outlook.
• Experience in a manufacturing, industrial, or transportation environment (an asset).

Additional Information

WHAT WE OFFER:

• Regular working hours from Monday to Friday
• Comprehensive benefits package with company-paid premiums for the "Core" package
• Career development and training opportunities
• Life insurance, disability coverage, and wellness program
• Retirement programs
• Paid vacation and personal days off!
• Employee discounts on Sika products
• Education reimbursement for employees
• Employee referral program
• Uniforms and safety equipment provided

We will give you everything you need to excel in your role. You will enjoy a rare combination of autonomy and camaraderie while being part of a professional team. We will entrust you with responsibilities and provide an environment that supports professional development and career growth. From there, we will trust you to do whatever it takes to achieve exceptional results. If you go above and beyond, we will reward you with unparalleled support, a team of business developers, and technical support experts.

Sika is committed to creating a work environment that supports, inspires, and respects all individuals. As an equal opportunity employer, Sika will consider all qualified candidates without discrimination based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, nationality or ethnic origin, or any other protected characteristic.

We offer competitive salaries based on local market data, as well as the workload and responsibilities associated with each role. Compensation is determined according to skills relevant to the position, as well as training and/or education. We are committed to maintaining fair and equitable compensation practices in accordance with applicable laws and regulations.

Sika Canada discloses that it uses artificial intelligence (AI) tools to assist with the initial screening of applications, in accordance with Canadian federal and provincial regulations. However, we wish to emphasize that AI does not make final decisions and does not eliminate candidates from consideration. Our dedicated hiring managers and recruiters carefully review all applications to ensure a fair and comprehensive evaluation process. This approach combines the efficiency of AI with the expertise and judgment of our experienced hiring team, enabling us to identify the best candidates while maintaining a human-centered hiring process.

Sika is committed to creating a work environment that supports, inspires, and respects all individuals. As an equal opportunity employer, Sika will consider all qualified candidates without discrimination based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, nationality or ethnic origin, or any other protected characteristic.

We offer competitive salaries based on local market data, as well as the workload and responsibilities associated with each role. Compensation is determined according to skills relevant to the position, as well as training and/or education. We are committed to maintaining fair and equitable compensation practices in accordance with applicable laws and regulations.

Sika Canada discloses that it uses artificial intelligence (AI) tools to assist with the initial screening of applications, in accordance with Canadian federal and provincial regulations. However, we wish to emphasize that AI does not make final decisions and does not eliminate candidates from consideration. Our dedicated hiring managers and recruiters carefully review all applications to ensure a fair and comprehensive evaluation process. This approach combines the efficiency of AI with the expertise and judgment of our experienced hiring team, enabling us to identify the best candidates while maintaining a human-centered hiring process.

Sika is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics. We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Sika Canada discloses that we use Artificial Intelligence (AI) tools to assist in the initial screening of applications. However, we want to emphasize that AI does not make final decisions or eliminate candidates from consideration. Our dedicated hiring managers and recruiters carefully review all applications to ensure a fair and comprehensive evaluation process. This approach combines the efficiency of AI with the expertise and judgment of our experienced hiring team, allowing us to identify the best candidates while maintaining a human-centered hiring process.