Director, Patient Support Program Operations

Work Arrangement:This is a hybrid position requiring candidates to work onsite at least 2 days per week at our office in Mississauga. The remaining days may be worked remotely, subject to team and business needs.
About the Role:The Director, Patient Support Program Operations is responsible for the strategic, operational, and financial performance of an assigned portfolio of patient support programs. Reporting to the Vice President, Specialty Patient Support Programs, this role leads the end-to-end delivery of programs while building strong partnerships with pharmaceutical manufacturer clients and ensuring exceptional patient and partner experiences.
As a senior leader, you will oversee program performance, P&L, client relationships, operational excellence, compliance, innovation, and team development. You will work cross-functionally to translate manufacturer priorities into scalable solutions, drive continuous improvement and digital transformation, and ensure programs deliver against clinical, operational, financial, and patient-focused objectives.
What You’ll Do:
Own the overall strategy, performance, and P&L accountability for an assigned portfolio of patient support programs across products and therapeutic areas.
Build and maintain strategic relationships with pharmaceutical manufacturer partners, serving as a senior point of contact for portfolio performance, business reviews, and escalations.
Oversee end-to-end program delivery, including program launches, ongoing operations, financial performance, quality, compliance, and continuous improvement.
Establish and monitor key performance indicators (KPIs), service levels, financial objectives, and program outcomes;
lead regular performance and quarterly business reviews.
Partner with cross-functional teams across clinical operations, pharmacy, technology, analytics, finance, quality, legal, and other specialized functions to deliver integrated solutions.
Identify opportunities for portfolio growth, service expansion, workflow optimization, automation, and new capabilities that address evolving manufacturer and patient needs.
Lead digital transformation and process improvement initiatives that improve operational efficiency, scalability, and the patient experience.
Maintain oversight of quality and regulatory requirements, including adverse event reporting, pharmacovigilance processes, regulatory documentation, and applicable compliance standards.
Provide strategic insights on market developments, industry trends, program performance, and emerging opportunities to internal and external stakeholders.
Lead, coach, and develop program teams, supporting workforce planning, capability development, resource management, and succession planning.
Act as a senior escalation point for complex program, client, or operational issues and drive timely resolution and root-cause improvement.
Basic Requirements:
Bachelor’s degree in Health Sciences, Business, or a related field required;
5+ years of direct experience leading patient support programs (PSPs) within the pharmaceutical, specialty pharmacy, healthcare services, or life sciences industry.
A proven ability to lead operational teams, drive performance, and deliver results in a complex, client-facing environment.
Demonstrated experience managing complex programs or portfolios with financial and operational accountability, including P&L or budget oversight.
Experience leading cross-functional teams and delivering complex strategic or operational initiatives.
Experience with program implementation or launches and ongoing operational management.
Experience with CRM platforms, reporting and analytics tools, workflow automation, and business systems implementation.
Experience driving digital transformation, process optimization, and continuous improvement initiatives.
Strong executive-level communication, negotiation, and stakeholder management skills.
Experience with workforce planning, talent development, and organizational change.
Preferred Skills/Experience:
Master’s degree.
Knowledge of pharmacovigilance, adverse event reporting, quality assurance, and healthcare compliance.
Experience with contract review and partnership with legal or contracting teams.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson’s pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, click here.
Our Base Pay Range for this position$126,900 - $169,200
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