Assistant Vice President Professional Services

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Assistant Vice President, Professional Services

$120-$140K

Our client is a privately held premier OSS software developer with headquarters in Richmond Hill, Ontario. Their client list is global with Tier I and II communication service providers. This position is based in Richmond Hill, Ontario reporting to the Vice President Global Services. Travel will be 50-60% within North and Latin America and Europe.

Key Responsibilities

Program Operations

• Overall responsibility for high quality, timely and profitable professional services proposals, contracts/work definitions and associated customer/partner deliveries
• Contract development, negotiation and commitment management of all required business agreements (prime and subcontract)
• Overall responsibility for client satisfaction related to all customers/partners activities
• Coordination and escalation of issues/jeopardy that cannot be handled at a regional level affecting profitability, reputation and customer satisfaction

Partnerships

• Identification, selection, development, support and relationship management of strategic partners and extended resource capacity channels

Infrastructure Development

• Lead and assist with major practice development projects associated with infrastructure development (process, people, & technology) – primarily focused on quality, competency, productivityand organizational effectiveness

Resource Management

• Capacity planning, recruitment and retention of professional services resources including career development, mentoring, training coordination and performance assessment

Financial Management

• P&L responsibility and accountability for group including:

1. Revenue/cost/margin management – primarily measured by resource capacity utilization and cost control of non-billable time, travel & expenses
2. Annual budget preparation and justification, budget management (variance handling)

Leadership

• Assist with vision, strategy, planning and communication of global/regional PS activities.

Other

• Assisting the VP, Global Services with other responsibilities, projects & activities as-required.

Technical Skills Required

Concepts of Project Management

• Ability to demonstrate a full working knowledge of basic Systems Development Life-Cycle (SDLC) and supporting Project Management processes and disciplines.

Principles of Standard Solution Delivery Approaches

• Detailed working level understanding of industry-standard Systems Development Life Cycle (SDLC) project management and solution delivery processes, gating and tools. Specific skills in the areas of software development, system implementation, system testing, processes & procedures and acceptance testing would be very important.

Concepts of Relevant I.T./Telecom Technologies

• Appreciation and understanding of relevant I.T./Telecom Technologies including UNIX, Informix and/or Oracle/Sybase, JAVA, C/C++, CORBA, SNMP, TL1, Q3/CMIP and leading middleware technologies such as Vitria, Tibco, ObjectSwitch. Also a detailed working level knowledge of SUN hardware and Operating Systems within large operations environments and a good understanding of Client/Server architectures and principles is very important.

Principles of Telecommunications Networks

• Appreciation and understanding of data communications technologies for "New Public Networks" including ATM, Frame Relay, xDSL, IP and related services such as Transparent LANs (ATM/FR), xDSL/IP access, VPNs, derived voice etc. Also, a good working level understanding is important of major layer2 and layer3 vendor products including element management systems, ATM core switches, Subscriber Management Systems, DSLAMS, edge connections, routers, switches etc and associated equipment vendors including Lucent, Cisco, Nortel, Alcatel, Newbridge, Copper Mountain, Coppercom, Jetstream etc.

Principles of Telecommunications OSS’s

• Appreciation and understanding of telecom service provisioning (i.e. service fulfillment), planning/engineering, operations, service delivery and engineering. Experience with OSS technologies in the network management layer (i.e. activation, inventory and service assurance) and a working-level appreciation for the OSS delivery and sustaining challenges facing the "New Public Network" operators in deploying and maintaining strategic OSSs that are usable, operable and configurable.

Leadership Skills Required

Innovation

• Ability to create innovative and creative solutions to complex management and technical problems to assist with customer/partner project delivery.

Ability to Work Under Pressure

• Ability to handle multiple, concurrent issues, projects and tasks in a controlled and systematic manner to ensure high-quality delivery of customer/partner solutions.

Commitment To Success

• Demonstrate outstanding commitment to ensure on-time, on-budget, on-quality and on-scope customer/partner project delivery. Ability to “Walk Through Walls” to ensure success in a “win-win” Syndesis/customer/partner environment.

Effective Communications Skills

• Clear, concise and articulate verbal and written communications skills that can be directed at senior management and technical resources alike in a consistent and highly effective manner.

Personnel Development & Mentoring

• Ability to mentor senior and junior technical staff to assist with career development, training and project selection/assignment. Act as a role model to all staff and set an example for professionalism and conduct.

Experience Required

• 10-12 years of Project Management/PMO experience in complex I.T./Telecommunications project environments
• Demonstrated, sustained experience in a leadership/management position within overall organizational responsibility for a medium-large sized team (50+ staff)
• Demonstrated, sustained on-time, on-budget, on-quality, on-scope experience in a leadership/management position within overall budget responsibility for multiple medium-large sized projects ($1-5m+USD)
• 8-10 years experience in a consulting and/or professional services company environment

Training/Qualifications Required

• Bachelors/Masters degree in Engineering/Management/Telecommunications or related fields.

Productivity Skills Required

• E-Mail/Outlook, MS Office (Word, Excel, Powerpoint)
• MS Project, MS Access & MS Excel
• Project Management/Job Accounting Systems

If you're not interested, but know someone who is, please help a current or former colleague in their career development by referring them to this position. In addition, we're happy to give you a $750 referral fee. Click for more details.

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