Senior Manager, Branch Digitization Product Lead (Toronto)

About the Position

The AI and Conversational Banking team is seeking a Senior Manager, Branch Digitization to drive the development and execution of digital transformation initiatives that reduce branch operational workload and increase self‑serve servicing adoption. In this strategic role you will manage the planning, coordination, and delivery of initiatives that enhance digital capabilities, streamline operations, and improve client experience. You will act as a strategic bridge between the branch and digital teams while working closely with technology and operations to translate strategic objectives into executable digital initiatives. You will manage complex cross‑functional workstreams, support benefits realization, and ensure initiatives deliver measurable value aligned with Digital and Personal Distribution’s business goals. What you will do

Conduct deep‑dive analyses on branch servicing transaction data (volumes, workloads, session types, channel splits) to identify high‑value digitization and migration opportunities. Build rigorous, well‑structured business cases to support prioritization decisions, funding requests, and roadmap sequencing. Translate business requirements into clear digital specifications. Partner with product and technology teams to ensure solutions address client needs, reduce reliance on the branch, and drive measurable outcomes. Develop and maintain comprehensive digital transformation roadmaps for branch and digital, aligning initiatives with business priorities and ensuring coordinated delivery. Engage stakeholders to gather input, validate assumptions, build consensus, and drive progress through partner alignment and support. Drive end‑to‑end risk integration in the product lifecycle, ensuring solutions align with organizational risk standards and regulatory requirements. Collaborate with cross‑functional teams (risk management, compliance, and legal stakeholders) to embed controls, secure governance approvals, and mitigate risks. Work with partners to develop and drive go‑to‑market strategies and change management initiatives to drive adoption and minimize disruption. Must Have Qualifications

Bachelor’s degree in business, technology, operations, or related field with 5+ years of experience in product delivery, operations, or related roles in enterprise environments. Experience in banking, financial services, or regulated industries. Strong understanding of digital capabilities, customer journey design, and process optimization. Demonstrated ability to manage cross‑functional teams and navigate complex organizations. Strong stakeholder management skills with experience communicating with leadership and advisory teams. Strong analytical and problem‑solving capabilities with data‑driven decision‑making skills. Nice to Have Qualifications

Familiarity with customer journey mapping, design thinking, or user experience methodologies. Experience in branch operations and advisor enablement. Knowledge of banking regulation, compliance frameworks, and operational risk management. Consulting experience in strategy, operations, or digital transformation. Experience with benefits realization management tracking frameworks. MBA or advanced degree in a relevant field. Benefits

Comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, and stock where applicable. Leadership support for development through coaching and opportunities. Ability to make a difference and lasting impact. Work in a dynamic, cooperative, progressive, and high‑performing team. Opportunities to take on progressively greater accountabilities. Focus on inclusive workplace values and opportunities for all. Location & Employment Details

Address: RBC Waterpark Place, 88 Queens Quay W, Toronto, Canada. Work hours: 37.5 per week. Employment type: Full time, Regular. Platform: Personal & Commercial Banking. Job type: Salaried.

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