Payment Recovery Analyst

Permanent Full Time

The Payment Recovery Analyst manages and recovers outstanding overpayments for disability claims and health and dental claims. In addition, the Payment Recovery Analyst assesses, determines the feasibility and initiates pursuit of subrogation on assigned disability and health claims and manages settlement of these claims.

What you will do

• Actively living our Values of Customer Service, Partnership, Integrity and Communities;
• Recovering outstanding payments on Life, STD, LTD and Health and Dental claims as referred by Disability Management Service Offices, Group Life and the Benefit Payment Office in the most cost effective manner;
• Providing guidance to the Disability Management Service Offices for handling overpayment recovery and arranging repayment schedules;
• Negotiating repayment schedules directly with customers;
• Reviewing and assessing claim files, including medical evidence, payment information and the policy to determine a viable subrogation case;
• Presenting Canada Life’s subrogation claims to counsel and negotiating settlement of Canada Life’s subrogated right;
• Negotiating legal fees and any other process aspects necessary to satisfactorily settle the subrogation.

What you will bring

• Proficient verbal and written communication skills
• Completion of post-secondary degree; a combination of education and experience may also be considered;
• Two years of insurance experience or industry related course designation;
• Strong mathematical aptitude;
• Well-developed organizational skills, ability to work independently with limited supervision.
• Proficient decision-making, analytical and problem solving skills;
• Strong customer service skills with a focus for continuous improvements;
• Strong computer skills, MS Office (Word, Excel);
• Proven negotiation skills;
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $45,900 - $53,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact View email address on ca.workus.org . All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted .