Deskside Technician

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present. We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism. We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements! Pay at BrokerLink is about much more than just salary. Flexible work arrangements Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more Share plan & other savings Salary range (but not limited to):59,300 - 72,500Incentive planAnnual bonus: 7.5% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.About the roleWe are looking for a Deskside Technician to join BrokerLink work out of our Ottawa Office on a Permanent FT Basis.What you’ll do here Installs, configures, maintains, and supports all end user devices and software Creates and maintains documentation including network diagrams and SOPs Provides end-user technical support and training Can assist with hardware and software product research, evaluation, and procurement Demonstrates excellent interpersonal communication skills Triage, action and respond to assigned tickets triaged from Tier 1 Support Support issues with, Telephony equipment, software functions and access Onboarding and off boarding end user devices & telephony set up Troubleshoots, diagnoses, and resolves hardware, software, and other network problems Assist in updating and preserve computer inventory and surplus equipment Sustain and fix issues with Video systems and other computing equipment Assist in testing and deployment of new applications and systems Maintain an excellent level of customer service, ensuring that all customers are treated efficiently and in appropriate manner Resolve issues by conducting problem analysis to implement temporary or permanent solutions Meet and maintain, assigned team and individual key performance metrics including organizational SLA metrics What you bring to the table University Degree or College Diploma in related discipline or applicable professional experience Experience that demonstrates the importance behind detailed incident logging Excellent English communication skills (verbal and written) Team player, self-starter, and ability to think and resolve issues independently Preference given to those with Azure certifications, or equivalent work experience Preference given to those with Webex or other telephony management tools, or work experience Ability to set the appropriate priorities to new and existing workload Excellent customer service orientation and ability to collaborate. Excellent written and verbal communication skills, adapting to fit audience and message. High degree of professionalism, with demonstrated ability to live our values. Experience with Incident Management Systems, Remote Support Tools and Microsoft office productivity and suites Valid driver’s license recommended #LI-OnsiteThis position will fill an essential role in our team.We are an equal opportunity employer BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process. BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated. Discover more about BrokerLink! Visit our new dedicated Webpage . Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility. At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!