Account Manager (on The Road)

Account Manager (on the road)

Position Summary

The Account Manager is responsible for developing and maintaining strong relationships with existing and potential distribution partners (customers) to achieve and exceed sales targets.

This role provides a high level of customer service while actively contributing to the organization’s visibility and brand image through customer interactions and business development activities.

Key Responsibilities

Customer Meetings

• Plan and conduct meetings with distribution partners to present products, solutions, and services and identify growth opportunities.
• Demonstrate product features, communicate value propositions, answer questions, and overcome objections.
• Follow up regularly with customers regarding outstanding sales opportunities.

Customer Relationship Management

• Develop and maintain strong relationships with existing and prospective customers.
• Respond to partner inquiries in collaboration with the Sales Manager and other departments to enhance the customer experience and encourage customer retention.
• Document key activities, opportunities, and customer information in the CRM, including contact details, preferences, and interaction history.

Sales Negotiation and Closing

• Negotiate sales agreements, terms, and conditions.
• Close sales opportunities and ensure compliance with contractual obligations.

Market Analysis and Strategy

• Analyze market trends, competitor activities, and customer feedback.
• Share relevant information with the sales team and contribute to strategic decision-making.
• Develop and implement sales strategies to achieve or exceed sales targets.

Product Knowledge and Training

• Maintain up-to-date knowledge of products and industry trends.
• Train customers on product usage and features.
• Collaborate with the Sales Manager to develop a personalized skills development plan.

Territory Management and Travel

• Manage an assigned sales territory by visiting existing customers and prospective accounts.
• Plan travel and routes to optimize territory coverage and efficiency.

Internal Collaboration

• Work closely with Marketing, Customer Service (Inside Sales), and Product Development teams to align sales efforts.
• Provide feedback to internal teams to help improve products, processes, and services.

Compliance and Ethics

• Comply with company policies, industry regulations, and ethical standards in all sales activities.

Candidate Profile

Skills and Experience

• Previous sales experience in a similar role.
• Experience in Division 8 (architectural hardware) is a strong asset.
• Training in sales or negotiation is a significant asset.
• Excellent negotiation, persuasion, and customer relationship management skills.
• Strong understanding of the B2B sales cycle.

Technical Skills

• Proficiency in Microsoft Office.
• Experience using a CRM system is an asset.
• Strong ability to analyze market trends.

Additional Requirements

• Valid driver's license.
• Must own and use a personal vehicle for business travel.

Personal Attributes

• Excellent communication and interpersonal skills.
• Strong active listening skills and a customer-focused mindset.
• Strong problem-solving abilities.
• Self-motivated, proactive, and able to work independently.
• Commitment to continuous learning.