Junior Network Analyst

Job Responsibility:

Junior Network Analyst

*Please note: Hybrid position based out of Calgary. Only applicants located in Calgary will be considered.

Who we are:

Britec is a Sage and Acumatica partner, and a fast-growing IT Solution provider focused on business accounting software, infrastructure, e-Commerce, websites and cloud. Over the past 30+ years , we have been keeping our clients on the cutting edge of technology by developing custom end to end solutions to help them achieve their business goals.

At Britec, our team of fully accredited business professionals don't just work here. We are dedicated and passionate about providing our clients with the right blend of cutting-edge technology and professional client service and support. We use our skills to tackle complex issues and find effective, efficient and economical solutions that exceed our client's expectations.

Job Summary:

Are you a flexible individual who can work efficiently in time sensitive situations?

Working directly with our clients, Britec's Junior Network Analyst develops, maintains, modifies and troubleshoots customer requirements in their technical environment. Under project-level direction, the Network Analyst II will take initiative and ownership of projects by providing technical direction in the deployment and maintenance of networked systems.

Preferred Qualifications & Experience:

• 1-5 years of hands-on IT experience within infrastructure operations which includes experience supporting Windows Desktops and Servers
• Networking or I.T related certificates.
• Support experience in Windows 10/11
• Support experience in Windows Server 2022
• Hands on experience of network troubleshooting
• An understanding of Active Directory, DNS and GPO
• Strong customer service, interpersonal and communication skills.
• A desire to provide impeccable remote and in-person support.
• The ability to work comfortably and efficiently from home or at client locations.
• An understanding of computer networks (components, topology, etc.).
• An understanding of Microsoft 365, including Teams.
• Knowledge of MS-Office applications.
• Knowledge of computer hardware and experience troubleshooting hardware failure.
• MCP, A+ certifications are on asset

Position Responsibilities

• Plan, install, upgrade, troubleshoot and maintain operating systems.
• Conduct performance monitoring and tuning, capacity planning, space management, quality assurance and disaster recovery planning to ensure the systems are secure and reliable.
• Act as the Network Administrator, including use and maintenance of Microsoft Windows, WAN/LAN infrastructure, Internet access, e-mail, security, data integrity , and virus protection maintenance
• Provides recommendations & support (hardware and software) for clients
• Provide end-user support for all applications
• Accurately estimate time required for, and record time spent on, support and project work

Abilities & Skills Required for Success:

• Ability to work in an environment which is subject to high-stress urgent work situations
• Ability to actively listen, and skilled in expressing ideas and presenting them in user-friendly language
• Good analytical, organizational and problem-solving skills
• Ability to understand assigned tasks, clarifying if necessary, and take accountability for delivering timely results
• Flexible & able to rapidly learn new technologies

Working hours:

§ Mon - Friday

§ 8am - 5pm (1 hour for lunch). Flexible hours required based on client needs.

§ Position based from Calgary office.

Compensation:

At Britecwe offer a competitive salary, benefits , and training/professional development opportunities. Hard work doesn't go unrecognized at Britec and bonuses are paid based on individual and company performance.

Britec wants to advance your career. For this position Comp Tia A+ may be paid for!

To Apply:

This position is subject to callouts as it supports a critical 24/7 infrastructure. Applicants must own a vehicle have a driver license and a clean driving record. Travel to and from client sites will be required.

To join the Britec team, forward your cover letter, resume and relevant transcripts to View email address on ca.edajobs.com. Britec is an equal opportunity and employer, and we encourage all races and genders to apply. All applicants must be legally eligible to work in Canada.

We thank you for your interest. Only short-listed candidates will be contacted.

No recruiters please.

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision care
• Work from home

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Education:

• AEC / DEP or Skilled Trade Certificate (required)

Experience:

• IT support: 1 year (preferred)

Location:

• Calgary, AB T2R 1K3 (required)

Work Location: Hybrid remote in Calgary, AB T2R 1K3